Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ragini Shastri

Senior Tools Automation Engineer
Gurugram

Summary

10+ years of working experience as a technical support Engineer and now working as Senior Tools Automation Engineer in British Telecom. 1+ years of working experience as a Change manager.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Senior Tools Automation Engineer

British Telecom
Gurugram
05.2023 - Current
  • Documented Client requirements.
  • Domain: Network Management Systems (NMS)
  • Fault Monitoring, User Access Management, Enterprise Security, Change Management
  • Tools: VMware SMARTS, Network Configuration Manager, Service now, SolarWinds, Netbrain, Sevone, BMC remedy (NGSD), Rainbow Snow, Entuity (OMNET).
  • Networking: SNMP, TCP/IP.
  • Managed documentation efforts related to the design, installation, and operation of automated systems, ensuring accurate records were maintained for future reference.
  • Participated in root cause analysis efforts to resolve complex issues related to automated equipment performance.
  • Successfully managed multiple concurrent projects involving the design, installation, and commissioning of various industrial automation systems.
  • Updated and maintained project documentation for detailed recordkeeping.
  • Discussed requirements and processes with project managers and developers.
  • Assisted maintenance personnel with complex troubleshooting.
  • Supported facility and process equipment engineering and design, integration and validation.
  • Kept on track with deadlines for development cycle times.

Business System L2

CompuCom
Pune
10.2019 - 05.2023
  • Tool I have worked in SMARTS, NCM, Prognosis for around 28 Months and Has good knowledge about all the tools.
  • TEAM SIZE: 4
  • TECHNOLOGY: Linux, Networking
  • TOOLS: SMARTS (IP manager / Service Assurance Manager SAM) and NCM (Network Configuration Manager), Prognosis
  • ROLE: Business System L2
  • DOMAIN: Network Monitoring
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Network Admin L2

Wipro
Pune
05.2015 - 10.2019
  • Tool, I worked In EMC are SMARTS and NCM for around 45 Months and in GNOC as Network Admin for 9 months.
  • Has good knowledge about both the tools, and different features under it, in SMARTS (Trap issue, discovery related issue, GUI , etc.)
  • Similarly in NCM ( AS, DS,DB, RA related issues, console issues, Authentication issues, etc).
  • Especially attracted to NCM due to its interesting features.
  • Worked in Solarwind and ping tool.
  • TEAM SIZE: 10
  • TECHNOLOGY: Unix, Networking
  • TOOLS: SMARTS (IP manager / Service Assurance Manager SAM)and NCM (Network Configuration Manager) Solarwind.
  • ROLE: Netwok Admin L2
  • DOMAIN: NETWORK MANAGEMENT

Education

Master of Computer Application -

SATI RGPV
Vidisha, MP
05.2012 - 04.2015

Skills

VMware SMARTS

Network Configuration Manager

Service now

SolarWinds

Netbrain

Sevone

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Certification

Rewarded certification for best SME in Wipro

Interests

Playing Chess
Cooking

Timeline

Senior Tools Automation Engineer

British Telecom
05.2023 - Current

Business System L2

CompuCom
10.2019 - 05.2023

Network Admin L2

Wipro
05.2015 - 10.2019

Master of Computer Application -

SATI RGPV
05.2012 - 04.2015

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Ragini ShastriSenior Tools Automation Engineer