Ragini Shrivastav
Uttar Pradesh
Summary
Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service.
Overview
8
8
years of professional experience
Work History
Chef De Partie
Artistry, Night Club
Goa
11.2023 - Current
- Assisted with menu planning activities by suggesting creative ideas for dishes based on seasonal ingredients.
- Responded quickly and efficiently to any customer complaints regarding food quality or service.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Customer Service Executive
Teleperformance
Banglore
08.2022 - 11.2023
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Front Office Executive
Park Regis
Goa
01.2022 - 08.2022
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Trained new front office staff, providing guidance on company procedures and customer service standards.
- Developed strong relationships with customers through effective communication skills.
Guest Relations Executive
Radisson Hotel
Goa
03.2020 - 05.2021
- Assisted guests in answering questions and completing check-in and check-out processes.
- Managed reservations for large groups or extended stays as needed.
- Ensured that front desk operations ran smoothly and efficiently on a daily basis.
Store Manager
W Hotel
Goa
10.2018 - 01.2020
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed orders to restock shelves.
Guest Relations Associate
Park Regis
Goa
08.2017 - 07.2018
- Assisted in resolving guest complaints and inquiries in a professional manner.
- Performed administrative duties such as filing paperwork or updating guest records.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
B.Com - Accounting and Finance
KK Degree College
Uttar Pradesh05-2014
Skills
- Dish preparation
- Recruiting and training
- Garnishes
- Proper food handling
- Food spoilage prevention
- Portion standards
- Kitchen organization
- Food cost control
Affiliations
- Singing
- Dancing
- Exercising
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Chef De Partie
Artistry, Night Club
11.2023 - Current
Customer Service Executive
Teleperformance
08.2022 - 11.2023
Front Office Executive
Park Regis
01.2022 - 08.2022
Guest Relations Executive
Radisson Hotel
03.2020 - 05.2021
Store Manager
W Hotel
10.2018 - 01.2020
Guest Relations Associate
Park Regis
08.2017 - 07.2018
B.Com - Accounting and Finance
KK Degree College
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