RAGUL K

• Acted as the Single Point of Contact (SPOC) for key clients, including Xuzhou Construction Machinery Group India Pvt. Ltd., Indocool Composites Pvt. Ltd., Arcot Mani Mark, Sankar Sealing Systems Pvt. Ltd., and Kobelco Industrial Machinery India Pvt. Ltd.
• Analyzed and assigned support tickets to appropriate team members based on priority and skill set, to ensure timely resolution.
• Coordinated with cross-functional teams to improve collaboration, streamline issue resolution, and optimize overall team performance.
• Prepared and shared regular ticket status reports, and escalations with the management team.
• Worked on SAP Public Cloud activities, including system configuration, and deployment support.
• Handled end-to-end support tickets, performing issue analysis, troubleshooting, and resolution within SLA.
• Guided and supported sourcing and procurement team members, providing functional and process-level assistance.

Client 1:

Client: GRT Hotels and Resorts

Type: Implementation Project (S/4 HANA)

Responsibilities:

• Configured enterprise structure in SAP.
• Performed end-to-end MM configurations, including Release Strategy, Purchase Requisition (PR), Purchase Order (PO), Batch Determination, and Automatic Account Determination.
• Collaborated with project team consultants to plan and execute configuration and solution design activities.
• Conducted Unit Testing (UT), Integration Testing (IT), and User Acceptance Testing (UAT) to ensure solution quality and business readiness.
• Prepared functional specifications for custom reports, enhancements, interfaces, and forms, coordinating closely with the technical team.
• Implemented business validations and controls using User Exits, Customer Exits, and BADIs, in collaboration with ABAP developers.
• Developed training materials, and delivered key user and end-user training sessions.
• Participated in cutover activities, including data validation, and go-live support.

Client 2:

Client: Fastenex Private Limited.

Type: Support and Rollout Project (Company Code).

Responsibilities:

• Configured plant, storage location, and purchasing organization as per client business requirements.
• Prepared a Functional Specification (FS) for the Material Master report, which was reused for the new plant material extension.
• Supported the development of upload programs for material creation and extension.
• Worked on TDS 194Q implementation, ensuring compliance with statutory requirements.
• Coordinated with the technical team to enhance PO Smart Forms based on client needs.
• Interacted directly with clients to analyze and resolve critical issues.
• Prepared user manuals and conducted end-user training sessions.

Client 3:

Client: ROCA Bathroom Products Private Limited.

Type: Support and Rollout Project (Plant).

Responsibilities:

• Created and assigned an organizational structure for the new plant setup.
• Provided support for Material Master, Info Records, Source List, and Release Strategy changes.
• Analyzed recurring issues and implemented permanent corrective actions.
• Coordinated with the technical team to develop new, custom reports.
• Worked on screen variants using SHD0.
• Supported purchase order output changes and custom report enhancements based on business requirements.
• Explained business processes and system usage to end users for a better understanding.

Provided SAP support for additional clients, including IM Gears Private Limited, The Waterbase Limited, Mahindra CIE Automotive Limited, Manjilas Food Tech Private Limited, and Nitta Gelatin India Limited.