RAGUL TK

• Greeted customers and identified their needs.
• Processed customer orders accurately and efficiently.
• Resolved customer inquiries in a timely manner.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Desktop Support Resident Engineer.

• OS installation, software troubleshooting, Symantec antivirus troubleshooting.
• Solving system related issues (Laptop and desktop).
• Software installation both company provide and client provided, solving software related issues.
• SEP, DLP (Tripton), drivers and patches installation.
• Software compliance managing active and inactive CR’s (Change request).
• Day to day ticket resolution.

Macros Automation

• Developing new macro tool for specific project as temporary (3 months).
• Used macros in [Software] to automate data reporting.
• Created macros for automating repetitive tasks in SAS programs.

Website Designing SPP(SALES PLANNING PACK)

• Interacting with the Production people for suggesting corrective actions.
• One year of experience in SPP as process associate and quality analyst.
• MS Power point based work developing model of website and services provided to client.
• Trained and worked as Quality Analyst in same process.
• Preparing SLA Report for the Process (Internal Assessment).
• Trained for Video mail box (Help Support for Client).