Ragunath MR

Able to align Training & Development in line with organization's strategies towards achieving specific goals
• Work closely with the business leadership team to understand and facilitate key strategies and business drivers through appropriate employee development.
• Develop and execute learning and development strategy
• Manage the L&D activities across functions, responsible for designing, implementing, evaluating & maintaining training strategy at all levels of the organization, in line with business objectives.
• Develop and implement consistent methods and metrics to measure the effectiveness of training (e.g. Measuring ROI of Training – Pre & Post Training impacts ).
• Creating Training Policy Guidelines, Training Needs Analysis and finalization of Training calendar
• Preparing Annual Operating Plans - Preparing Training Calendar in line to AOP, Execute all programs as per the Calendar – through internal and external programs / faculty
• Content Development, Session materia l, including PowerPoint presentations, trainer's notes and participants handouts.
• Capability to do large scale rollout on learning initiatives i n shorter span of time.

• Heading the Learning & Development for South India
• Handling the QC and Back Ground Verification(Compliance) Vendor for PAN India
• Implemented the Automation of Video based Training and the Content Creation for PAN India
• Responsible for Employee Training Completion with 90% Score PAN India

• Manage all the training requirement with a team of Training Managers
• Had been recognized as the best employee on turning around the collection with training intervention with a growth of 120 Million
• Implemented unique training intervention based on training requirement for PAN India
• Been an expert on creating and implementing process for the betterment of Sales and Collection

• Managed Learning & Development for 3 States for Reliance JIO
• Specialist Facilitator for enterprise relationship managers on behavioral skills to handle HNI Customers and Sales Training
• Implemented training for new hires to perform cross-training exercise with experienced workers
• Review and assess training content for accuracy and policy compliance

• Delivered leadership and personal development program for mid-management leaders
• Specialist trainer for communication, cohesion building and need based behavioral interventions across the country
• Applied adult learning to address behavioral and capability issues impacting performance to enhance productivity
• Evaluated the effectiveness of functional training programs and ensure recommended process corrections to top management
• Conducted orientation sessions and organized on-the-job training for new hires
• Functional training execution for sales, marketing and customer service teams

• Execution of product and process training for Aircel process prepaid and postpaid
• Handling New Hire Induction Training for new joiners on product and process

• Developed and managed communications strategies, plans and budgets
• Coached management on employee communication and clients on organization changes
• Planned and launched innovative, creative and effective communication campaigns
• Upward feedback on brand consistency to the management