RAGUNATH J
MADURAI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
Work History
Assistant Manager After Sales
Sri Meenakshi Pneumatics
Madurai
05.2013 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Analyzed business performance data and forecasted business results for upper management.
Service Engineer
Sri Meenakshi Pneumatics
Madurai
03.2006 - 04.2013
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Performed preventive maintenance of customer systems as per schedule.
- Developed customized solutions to meet specific customer requirements.
- Created user training documents, manuals and instructions for end users.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
Education
High School Diploma -
Thanapandiyan Polytechnic College
Madurai04-2002
Skills
- Operations Management
- Product and service knowledge
- Task Delegation
- Sales monitoring
- Strategic Planning
- Microsoft Office expertise
- Schedule oversight
- Sales Reporting
- Marketing tactics
- Customer Relationship Management (CRM)
- Negotiation
- Marketing knowledge
Languages
Tamil
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Assistant Manager After Sales
Sri Meenakshi Pneumatics
05.2013 - Current
Service Engineer
Sri Meenakshi Pneumatics
03.2006 - 04.2013
High School Diploma -
Thanapandiyan Polytechnic College
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