Ragunath Selvam
Salesforce Associate
Salem
Summary
Dynamic consultant with a proven track record at NoblQ Private Limited, recognized for enhancing client satisfaction and driving business growth through innovative strategies and effective problem-solving. Skilled in MS Office and staff management, with a strong ability to build client relationships and lead teams to exceed targets. This approach consistently results in increased revenue and positive feedback. Additionally, currently focused on independently learning Salesforce administration and development.
Overview
1823
1823
years of professional experience
4
4
years of post-secondary education
Work History
Consultant
Noblq Private Limited
10.202 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered and Managed outstanding service to clients to maintain and extend relationship for future business opportunities.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Team Lead
Altruist Customer Management India,Pvt.LTD
11.2018 - 10.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Handled entire CFT/AB SR's (Cross Functionally Trained) & SRD/ Process (Social Media Escalation, Nodal Escalation and 121 Escalations) with 20 FTE's and achieving the TAT based on agreement.
- Proactive approach in identifying process gaps and operational gaps to ensure quality deliverable
- Tuned to the corporate environment (working in shifts) and capability of maintaining the Team towards success
CUSTOMER SERVICE ASSOCIATE
Vertex Customer Management Services
01.2018 - 11.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed approximately 30 incoming calls and emails per day from customers.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Solved problems with products and services by providing customers with technical support.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BE. EEE - ENGINEERING
SRM VALLIAMMAI ENGINEERING COLLEGE
07.2013 - 08.2017
Diploma in Computer Application - MS 365, C & C++
Sri Prasanna Computers
03.2013 - 06.2013
Skills
Problem-Solving
Staff Management
Client Requirements Assessment
MS Office
Client Relationships
Problem-Solving
Accomplishments
Received multiple appreciation emails from clients and recognition from the CEO of my previous organization. Awarded the STAR TL title in 7 RNRs (Rewards and Recognition) and won Employee of the Month six times.
Timeline
Team Lead
Altruist Customer Management India,Pvt.LTD
11.2018 - 10.2022
CUSTOMER SERVICE ASSOCIATE
Vertex Customer Management Services
01.2018 - 11.2018
BE. EEE - ENGINEERING
SRM VALLIAMMAI ENGINEERING COLLEGE
07.2013 - 08.2017
Diploma in Computer Application - MS 365, C & C++
Sri Prasanna Computers
03.2013 - 06.2013
Consultant
Noblq Private Limited
10.202 - Current
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