Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
RAGUNATHAN Bheeman

RAGUNATHAN Bheeman

Cyber Security Architect
Coimbatore

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
4
4
Certifications

Work History

Manager, Cyber Security Architect

Cognizant Technology Solutions
Coimbatore
05.2015 - Current
  • Provide technical leadership for delivery team
  • Bring in effectiveness in terms of change management procedures and change health checks
  • Contribute towards Technology Transformation and drive automation initiatives
  • Team management, Act as Global Offshore lead/Shift Lead/Incident Manager, Work on Priority and Critical Incidents, Assigning task to team, Join Calls with Client and Management, Train entry level associates, Reviewing SOP, Weekly / Monthly Reports to management
  • Incident response, Threat Monitoring, Analysis and Updating SEP detection for infected host
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established time frames.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • On-boarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Team Lead

Cognizant Technology Solutions
Coimbatore
01.2014 - 04.2015
  • Worked as Incident Manager to resolve incident and Service request which comes as Email or Self-serve tickets within Service now ITSM Tool
  • Providing production support to Client Network within SLA
  • Conducting Huddle everyday about project and process update
  • Reinstalling user’s PC and workstation with different software and applications
  • Dealing with escalation and supervisor calls
  • Coordinating with various application and tech team to fix issue within SLA time
  • Providing on-floor support to new Joiners in teams
  • Project:1 End users Computing (EUCS)
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
  • Trained new team members by relaying information on company procedures and safety requirements
  • Mentored and guided employees to foster proper completion of assigned duties

Tech Lead

Cognizant Technology Solutions
Coimbatore
11.2013 - 01.2014
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Participated in on-site requirements gathering sessions.
  • Conducted and supported implementation delivery with client and internal departments.
  • Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
  • Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.

Programmer Analyst

Cognizant Technology Solutions
Coimbatore
04.2012 - 11.2013
  • Worked as Incident Manager to resolve incident and Service request which comes as Email or Self-serve tickets within Service now ITSM Tool
  • Avecto Privileged Management & Application Control
  • Managing application alerts and rules as per SOE approved software’s
  • Coordinating with Corporate Security team for Admin access exception
  • Monitoring and maintaining compliance
  • Coordinating with Beyond Trust team for exception cases
  • Providing production support to Client network by Coordinating with various application and tech team to fix issue within its SLA time
  • Handled 20-member team, held responsible for technical assistance, quality and performance of each team member
  • Trained team members on troubleshooting applications and Active directory
  • Evaluate quality for each team member and share feedback on weekly basis to improve individual’s performance
  • Chairing conference calls for Major Incident hotline CRITSIT with participants including Service Managers, other Technical Support teams
  • Active Directory - Applying group permissions, object modifications, etc
  • MS Exchange -Troubleshooting Exchange access issues, creation and deletion of mailboxes, changes to mailbox sizes, movement, etc
  • Creation of DL’s and Common mailbox and providing required permissions
  • Responsible for software Installation, Un-installations and basic troubleshooting.

Senior Security Engineer

CSS Corp
Chennai
01.2011 - 04.2012
  • Installing, Configuring and Upgrading Routers
  • Configure router to other devices and troubleshooting network channel interface problems
  • Configuring wireless networks for large number of systems

Security Engineer

Sutherland Global Technologies
Chennai
01.2009 - 01.2011
  • Installing and Configuring McAfee Antivirus for End users
  • Provided Technical troubleshooting on all desktop related issues and removal of virus from user machines
  • Provided technical assistance on McAfee features and also assisted users on configuring peripheral and wireless devices to their machine
  • Provided technical assistance for various software and citrix related issues through Remote desktop services
  • Testing Anti-Virus (McAfee) and checking new software compatibility errors
  • Fixing Internet Explorer and other browsers related issues
  • Handling local and network printer configuration issues
  • Regular Task - Virus Scans and Removal activities
  • Handling Hardware and OS related Issues
  • Performance tune up for peak CPU usage and handling slow performance issues
  • Providing Floor support for Team on live and Active Escalations
  • Tracking resolutions for complicated issues faced by associates and prepare KB articles for same
  • Handling Network connectivity issues (Verizon).

Education

B.Tech - Information Technology

IT Anna University
Tamilnadu, India
08.2005 - 04.2009

Higher secondary -

Pioneer Mills
Tamilnadu, India
01.2004 - 04.2005

Skills

Team Management,Client Handling,

undefined

Certification

CompTIA Security+

Timeline

Manager, Cyber Security Architect

Cognizant Technology Solutions
05.2015 - Current

Team Lead

Cognizant Technology Solutions
01.2014 - 04.2015

Tech Lead

Cognizant Technology Solutions
11.2013 - 01.2014

Programmer Analyst

Cognizant Technology Solutions
04.2012 - 11.2013

Senior Security Engineer

CSS Corp
01.2011 - 04.2012

Security Engineer

Sutherland Global Technologies
01.2009 - 01.2011

B.Tech - Information Technology

IT Anna University
08.2005 - 04.2009

Higher secondary -

Pioneer Mills
01.2004 - 04.2005

Similar Profiles

CREATE PROFILE
RAGUNATHAN BheemanCyber Security Architect