Rahamat Mohammed

.Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
 Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
 Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
 Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
 Ensuring high levels of customers satisfaction through excellent service
 Ensured employees achieved maximum performance by monitoring operations and guiding staff to achieve success.
 Managed staff hiring, from interviewing shortlisted candidates to selecting talent and onboarding.
 Held daily meetings with retail staff to discuss priorities, delegate tasks, communicate promotions and assign workload.
 Stayed up to date on market trends and competitor activities to act efficiently to changes or threats.
 Designed store layout based on promotions, highlighting targeted products to increase customer interest and sales.
 Analyses staff performance and delivered regular staff training courses to maintain high standards of customer service throughout store.
 Kept store hygienic and safe for customers by directing staff to clean shop floor, shelves and products regularly.
 Deal with all issues that arise from staff or customers (complaints, grievances etc)

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

• Working with team of 20 Members & Achieving Targets
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Provided first-rate service to all customers and potential customers.
• Supported retail distributors, dealers and customers through in-person and telephone support.
• Generated reports detailing metrics such as call times and satisfaction ratings.
• Minimized process lags through operations protocols and client account management training.
• Motivated employees to increase productivity and maximize service quality with hands-on leadership style.

• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and other areas.
• Kept food preparation area, equipment, and utensils clean and sanitary.