Rahamath Ali M
Senior Vessel IT Administrator
Dammam,Saudi Arabia
Summary
Dynamic IT professional with six years of proven experience in vessel IT support, networking, and system administration. Expertise in maritime IT infrastructure, troubleshooting, and cybersecurity provides a strong foundation for driving operational efficiency. Committed to leveraging technical skills and industry knowledge to address complex challenges in a fast-paced environment. Eager to contribute to innovative solutions that enhance performance and reliability within the maritime sector.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Offshore IT Engineer
Synergy Ship Arabia Marine Vessel Management
Dammam, Saudi Arabia
10.2025 - Current
- Skilled in Forti net firewall, switches/routers, network cabling (Cat6/Fiber), and first-line troubleshooting.
- Monitored and supported VSAT, Star Link, OneWeb connectivity, coordinating with shore teams for seamless operations.
- Ensured uninterrupted IT services, optimizing crew efficiency and vessel network performance.
- Managed complex IT projects, ensuring timely completion within budget constraints.
- Evaluated emerging technologies for potential implementation in existing infrastructure.
- Implemented cloud-based solutions, increasing scalability and flexibility of systems.
- Mentored junior team members in technical skills development as well as professional growth opportunities.
Senior Executive - System Administrator
Synergy Maritime Pvt. Ltd.
Chennai - India
01.2022 - 12.2025
- Vessel IT Support & System Administration – maintaining onboard IT infrastructure.
- Windows Server & Active Directory – Expert in user management, permissions, and remote support.
- Network Security – Skilled in Firewall (Sophos) and Antivirus (Symantec) administration.
- Remote Troubleshooting & Network Stability – Ensures smooth connectivity even in challenging maritime conditions.
- Data Backup & Recovery – Strong experience in backup solutions, IT compliance, and disaster recovery.
- CCTV Installation & IT Asset Management – Handling setup, maintenance, and monitoring onboard systems.
- Multinational Vessel Operations – Coordinated IT support during yard deliveries, handovers, and port visits across multiple countries.
- Problem-Solving & Coordination Skills – Quick learner with ability to address complex IT challenges efficiently.
Technical Support Engineer
StaunchTech Pvt. Ltd. (Client: Chennai Airport)
Chennai - India
08.2019 - 10.2022
- Administered Windows Server 2012 R2 & Active Directory.
- Configured and maintained Sophos Firewall & Symantec Antivirus.
- Managed backup solutions and ensured CCTV system security.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Increased first-call resolution rates, meticulously diagnosing issues and providing effective solutions on initial contact.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
System Engineer
Yoga Priya Agencies (Client: Jouve India Pvt. Ltd.)
Chennai - India
09.2018 - 10.2019
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Completed software updates and assessed security patches for optimized computer use.
- Conducted end-user reviews for modified and new systems.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Education
B.E. - Electronics & Communication Engineering
Annai College of Engineering And Technology
01-2016
Skills
- IT troubleshooting
- IT asset management
- IT compliance
- Business analysis
- IT infrastructure
- IT vendor management
- Data analytics
- IT risk management
- Network administration
Languages
Languages Known: English, Tamil
Full Professional
Certifications & Training
10-2023
Certification
- Cisco Certified Network Associate (CCNA)
- Windows Server 2022 – Implementing Group Policy
- AWS Certified Solutions Architect – Professional
- IT Service Management & IT Service Desk Certifications
- PLC Automation, Fire & Safety
PST Personal Survival Techniques
HUT Helicopter Underwater Escape Training
Timeline
Offshore IT Engineer
Synergy Ship Arabia Marine Vessel Management
10.2025 - Current
Senior Executive - System Administrator
Synergy Maritime Pvt. Ltd.
01.2022 - 12.2025
Technical Support Engineer
StaunchTech Pvt. Ltd. (Client: Chennai Airport)
08.2019 - 10.2022
System Engineer
Yoga Priya Agencies (Client: Jouve India Pvt. Ltd.)
09.2018 - 10.2019
B.E. - Electronics & Communication Engineering
Annai College of Engineering And Technology
Personal Details
- Date of Birth: 26th June 1994
- Passport: ZA116770
Disclaimer
I hereby declare that the details mentioned above are true to the best of my knowledge and belief. Date: Place: Signature: Rahamath Ali