Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rahamathullah A

Rahamathullah A

Chennai

Summary

A seasoned professional in shared services viz., Collections, Invoicing, Cash Applications, Credit, Coach. Performance management, Strategic thinking, gogetter, stakeholder engagement, operations management, and above all people's person. Experienced in Accounts Receivable with a demonstrated history of working in the information technology and services industry. Skilled in Account Reconciliation, Dispute Resolution, Customer Service, Invoicing.

Overview

11
11
years of professional experience

Work History

Senior Executive - Accounts Receivables

Animaker INC
Chennai
09.2024 - Current
  • Manage the end-to-end Accounts Receivable process for global business operating across multiple time zones and regions.
  • Oversee global AR operations, including private offer creation, payment collection, and resolving Customer disputes & payment challenges.
  • Drive process improvements and ensure scalability through automation, workflow assessments and continuous process optimization.
  • Collaborate with key stakeholders including Sales, Billing, Deals Desk, and Legal to resolve complex disputes, escalations, and account issues.
  • Manage responsibilities relating to Financial Planning, forecasting & operational reporting for Accounts receivable/debtors management
  • Foster strong relationships with internal teams, particularly sales, to ensure a positive customer experience.
  • Responsible for the training, and development of the collections team, ensuring high performance and professional growth.
  • Define and drive AR strategies, internal metrics, and objectives for the assigned region.
  • Implement AR policies and procedures to optimize collections and minimize outstanding receivables.
  • Conduct weekly 1:1 meetings with the team to assess account status.
  • Hold weekly meetings with management to provide updates on issues and solutions with top accounts, escalating as necessary.
  • Manage ad hoc projects, support cash forecasting, and contribute to global AR initiatives.
  • Reviewing and preparing the monthly suspension file to maintain financial health and compliance.

Team Lead (Accounts Receivables)

Othain Software Services
07.2023 - 09.2024
  • Managing a team responsible for collecting outstanding debts and resolving account disputes.
  • Monitor the performance of the collections team, including key metrics such as call volume, accounts touched and aging of accounts receivable. Take corrective action as needed to address performance gaps and improve results.
  • Handling escalation, customer inquiries and complaints related to bad debt collection activities. Maintain a professional and empathetic approach while working to resolve disputes and negotiate payment arrangements.
  • Develop collection strategies and tactics to optimize debt recovery while maintaining positive customer relationships.
  • Review, monitor and implement improvements to Accounts Receivable processes and systems. Influence changes to systems and processes - open to new ideas coming from team members. Support team members with problem solving and guidance on disputes and escalations.
  • Setting up calls between customer and internal stakeholders to resolve the dispute on accounts.
  • Conduct account reconciliations regularly to ensure accurate accounting.
  • Ensure financial policies and procedures are established and internal controls are in place for all activities related to accounts receivable Month-end & quarter-end book closure & reporting for Accounts Receivable.
  • Setting up weekly and monthly status calls with stakeholders to keep everyone informed about the progress of collections activities and address any issues or concerns in a timely manner.
  • Scheduling weekly calls with collectors to keep communication lines open, addressing challenges, and ensuring alignment with collection goals.
  • Develop KPIs with team members and monitor individual performance.

Account Receivables - Collections Operations Excellence | Team Leadership

Infosys - EY Project
09.2022 - 06.2023
  • Manage responsibilities relating to Financial Planning, forecasting & operational reporting for Accounts receivable/debtors management.
  • Ensure financial policies and procedures are established and internal controls are in place for all activities related to accounts receivable Month-end & quarter-end book closure & reporting for Accounts Receivable.
  • Analyze financial data & reports related to Debtors Management.
  • Monitor cash flow, and ensure collections & reconciliations are recorded accurately and timely.
  • Management Reporting and regular follow-ups with clients via emails and calls.
  • Preventing bucket rollovers, and dispute resolution by working closely with the billing team, account managers, checking details and history of overdue.

Senior Collections Specialist

DotSolved Systems Inc
03.2022 - 11.2022
  • Ensuring timely collection of Invoices and within the credit period of the customers.
  • Reviewing the customer's outstanding and aging.
  • Review pending renewal invoices to understand the contract renewal dependencies.
  • Coordinating with customers and discussing overdue bills.
  • Reconciliation of the AR outstanding with the customer AP & business SPOC with coordinating internally with the Sales/CSM team.
  • Advising customers on their payment options and schedule.
  • Maintaining customer payment records.
  • Initiate MRN (money recovery notice) in discussion with Legal for overdue & untimely payments.
  • Resolution of customer queries on invoice break up or any other issue within TAT and timely cash app.
  • Review the doubtful debt position and advise for provisioning in the book.
  • Implementing deadlines for collection posts that recommend service disconnection.
  • Preparing monthly feedback reports on payment collections.
  • Account reconciliation experience.
  • Take initiatives for the betterment of AR metrics.
  • Prepare weekly AR reports for presentation to management.

Accounts Receivable Team Lead

DHL Global Forwarding
06.2019 - 04.2022
  • Manage AR team to ensure; Queries are resolved and communicated timely; All cash applications are accurately recorded into the system within agreed turnaround times; All bank accounts are reconciled, and reconciling items are solved timely; AR aging, bad debt, and write-offs are correctly monitored and managed; Collections, DDO and outstanding invoices are monitored; Identification of accounts for collection, reconciliation, and application of payments Monthly reporting.
  • Produce AR aging reports.
  • Calculate and process the AR reserve amount upon Local Finance approval.
  • Resolve client's invoice related queries supported by local finance.
  • Review client credit requests and monitoring credit worthiness and exposure.
  • Collection management, including reviewing credit memos or revised invoices.
  • Assist in month-end close & reporting process.
  • Drive process improvements and efficiency into the AR function, ensuring standard processes are applied to all agencies and leading practices are adopted through staff training and system enhancements.
  • Manage a team of Collection/AR Supervisors and my teams with designated portfolios to ensure monthly targets are achieved.
  • Regular AR reviews with Collections Team and Commercial Team.
  • Ensure Cash Application processes are appropriately segregated and aligned to respective invoices after receiving the payments.
  • Develop KPIs with team members and monitor individual performance.

Senior Consultant

Hexaware Technologies
11.2017 - 12.2018
  • Handled US region EST and PST Timezone.
  • Documenting the steps happening and updating the ticket.
  • Assigning/Reassigning and following up on tickets as per standard procedure.
  • Experience in troubleshooting tickets like password reset, unlocking Active Directory, network issues, lotus issues, id configuration, and other troubleshooting.
  • Monitor issue/ Incident management and update the incident management system with all the relevant information relating to an incident.
  • Proactive problem management and request fulfillment.
  • Track the incidents/service requests/problems to ensure resolution within SLA escalate unresolved incidents.

Senior Accounts receivables - Collections

Lycatel
01.2017 - 10.2017
  • Monitor accounts to identify outstanding invoices and follow up with customers via phone, email to reduce the aged debt.
  • Ensure the payments are been collected on time by corresponding with customers.
  • Investigate & reconcile historical data and clear the old pending invoices.
  • Maintain up-to-date documentation of customer follow-ups and payment status.
  • Preparation of weekly and monthly MIS on time and circulating accurately.
  • Coordinate in documenting audit requirements.
  • Coordinate with internal teams to resolve the issues raised by customers.

Account Receivables (Collections)

Vertex India PVT. LTD
07.2014 - 10.2016
  • Queries are resolved and communicated timely; All cash applications are accurately recorded into the system within agreed turnaround times;
  • All bank accounts are reconciled, and reconciling items are solved timely; AR aging, bad debt, and write-offs are correctly monitored and managed; Collections, DDO and outstanding invoices are scanned;
  • Identification of accounts for collection, reconciliation, and application of payments.
  • Monthly reporting.
  • Produce AR aging reports.
  • Calculate and process the AR reserve amount upon Local Finance approval.
  • Resolve client's invoice related queries supported by local finance Review client credit requests and monitoring credit worthiness and exposure.
  • Collection management, including reviewing credit memos or revised invoices.
  • Assist in month-end close & reporting process.

Education

Diploma - Mechanical Engineering

Hindustan University
01.2013

Skills

  • Oracle
  • NetSuite
  • SAP
  • GetPaid
  • Microsoft Office
  • Google Sheets
  • Google Docs
  • Google Slides
  • Microsoft Excel
  • Transition Experience
  • Creating SOP
  • Problem Solving
  • Strong Communication
  • Team Management
  • Dispute Management
  • Time Management
  • Performance Management
  • Strategic Thinking
  • Stakeholder Engagement
  • Operations Management
  • People Skills
  • Account Reconciliation
  • Dispute Resolution
  • Customer Service
  • Invoicing
  • Cash flow management
  • Process optimization
  • Financial reporting
  • Stakeholder collaboration
  • SAAS Finance management

Languages

  • English
  • Hindi
  • Tamil

Timeline

Senior Executive - Accounts Receivables

Animaker INC
09.2024 - Current

Team Lead (Accounts Receivables)

Othain Software Services
07.2023 - 09.2024

Account Receivables - Collections Operations Excellence | Team Leadership

Infosys - EY Project
09.2022 - 06.2023

Senior Collections Specialist

DotSolved Systems Inc
03.2022 - 11.2022

Accounts Receivable Team Lead

DHL Global Forwarding
06.2019 - 04.2022

Senior Consultant

Hexaware Technologies
11.2017 - 12.2018

Senior Accounts receivables - Collections

Lycatel
01.2017 - 10.2017

Account Receivables (Collections)

Vertex India PVT. LTD
07.2014 - 10.2016

Diploma - Mechanical Engineering

Hindustan University

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