Rahat Anwar
Associate Manager
Kolkata
Summary
Dynamic and results-driven Operations and Recruitment Manager with over 12 years of comprehensive experience in optimizing operational processes across various industries e.g. insurance, telecom, e commerce, banking etc. and leading recruitment initiatives Excellent interpersonal and communication skills. with a strong focus on building relationships with stakeholders at all levels. Committed to driving organizational success through innovative talent acquisition and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Associate Manager
Tech Mahindra
12.2021 - 07.2024
- Effectively managing the recruitment process with requisition loads driven by company strategy
- Build, engage, manage and develop a team of high-performing staff in an extremely fast-paced and ambiguous environment
- Maximize network, social media presence, professional sites and other unique methodologies to build candidate pipelines
- Manage the staffing process including allocation of workload among self/recruiting team by overseeing the activity and results of the team including completion of in-take sessions, candidate sourcing, managing and screening of candidate flow, interview scheduling, candidate interviews, offer development and delivery, pre-employment screening and requisition closing
- Ensure that all phases of the recruitment life cycle including sourcing, screening, presentation, negotiation of offers and reference and background checks are properly coordinated, monitored, tracked, and executed
- Manage and coach Recruiters to ensure risk/controls are managed tightly; provide coaching, audit results to ensure compliance of all recruiting policies and processes
- Develops recruitment strategies to proactively search for a diverse pool of talent using various recruiting methods (direct sourcing, internal recruitment, web-based, social media, etc.)
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Enhanced team productivity by implementing efficient project management strategies.
- Mentored junior team members, contributing to their professional growth and skill development.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Asst. Manager Human Resource
Concentrix
07.2018 - 12.2021
- Lead and develop a team of internal recruiters in achieving team goals
- Handle bulk hiring as well as lateral hiring for Kolkata location
- Build, engage, manage and develop a team of high-performing staff in an extremely fast-paced and ambiguous environment
- Manage the staffing process including allocation of workload among self/recruiting team by overseeing the activity and results of the team including completion of in-take sessions, candidate sourcing, managing and screening of candidate flow, interview scheduling, candidate interviews, offer development and delivery, pre-employment screening and requisition closing
- Ensure that all phases of the recruitment life cycle including sourcing, screening, presentation, negotiation of offers and reference and background checks are properly coordinated, monitored, tracked, and executed
- Manage and coach Recruiters to ensure risk/controls are managed tightly; provide coaching, audit results to ensure compliance of all recruiting policies and processes
- Develops recruitment strategies to proactively search for a diverse pool of talent using various recruiting methods (direct sourcing, internal recruitment, web-based, social media, etc.) Assisting Induction program for new joiners
- Verifying the offer letter & Appointment letters before issuing employees
- Improved company culture by promoting team-building activities, fostering collaboration, and recognizing employee achievements.
- Managed recruitment efforts to attract top talent, utilizing targeted job postings and thorough candidate screening processes.
- Enhanced employee satisfaction by implementing effective communication strategies and feedback systems.
- Served as a point-of-contact for employees regarding policy inquiries or concerns, providing prompt resolutions when needed.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
Asst. Manager Operations
Concentrix
07.2018 - 06.2019
- Managing a team of more than 40 practitioners and a lead for a banking process
- Assisting in handling complex and complicated queries of clients including complaints and feedback
- Manage and Oversee project execution and ensure adherence to SLA requirements
- In case of crisis situations, provide viable alternatives with least impact to business and people
- Resolve escalated customer complaints
- Sharing one to one feedback to ensure team productivity and quality improvement
- Monitoring employee satisfaction to ensure employees retention
- Work on training programs for the continuous development in performance and contribute towards team engagement
- Conducting audits on a regular basis to monitor the performance of the employees
- Inspire every team member to perform and give their best
- Determine the duties and responsibilities of individuals in a team
- Analyze the individual performance of the team and motivate them to perform even better
- Organize training workshops to improve the performance of the members who are lagging in terms of performance
- Working in coordination with executives and leaders to achieve the targets before deadlines.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Developed and maintained a high-performing team with ongoing training, coaching, and performance evaluations.
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance.
Team Lead Quality Analyst
Concentrix
01.2010 - 06.2012
- Handling a team of quality analysts and ensuring internal and external targets are met
- Manage account level client satisfaction surveys
- Survey data interpretation, analysis, and reporting
- Drive employee knowledge sharing/ enhancement initiatives
- Part of the pilot batch of Dubai telecom process playing a pivotal role in setting up quality monitoring system and ensuring adherence to quality standards and specifications to meet client targets
- Adapting and implementing measures to improve the quality
- Conducting team huddles to roll out new process, as well having one to one feedback session
- Direct interaction with the clients, client meetings, and calibration sessions both internal and external
- Creating a quality culture, keeping people focused on understanding the customer's needs
- Performing Quality Live and Remote Monitoring & sharing feedback to remove the defects.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Quality Executive
Concentrix
03.2008 - 12.2010
- Performing Quality audits to assess agent performance and to coach and counsel agents to modify their performance to facilitate a high level of customer service
- Ensure that internal/external targets are met, and team shows continual improvement month on month
- Adapting and implementing measures to improve the quality
- Conducting team huddles to roll out new process, as well having one to one feedback session
- Creating a quality culture, keeping people focused on understanding the customer's needs.
Customer Service Executive
Concentrix
8 2006 - 2 2008
- Handled inbound calls for a US customer providing troubleshooting for hardware and software issues
- Moved to a Canadian telecommunication process where responsible for providing technical support and building on customer relations through inbound calls.
Education
Skills
Key Performance Indicators
Bulk \ Volume Hiring
Vendor Management
Process Improvement
Customer Engagement
Multitasking Abilities
Employee Onboarding
Talent Acquisition
Compliance Knowledge
Data Analysis
Applicant tracking systems
Recruitment
Personal Information
- Passport Number: U9967152
- Nationality: Indian
- Marital Status: Married Male
Timeline
Associate Manager
Tech Mahindra
12.2021 - 07.2024
Asst. Manager Human Resource
Concentrix
07.2018 - 12.2021
Asst. Manager Operations
Concentrix
07.2018 - 06.2019
Team Lead Quality Analyst
Concentrix
01.2010 - 06.2012
Quality Executive
Concentrix
03.2008 - 12.2010
Customer Service Executive
Concentrix
8 2006 - 2 2008