Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rahat Husain

Rahat Husain

New Delhi

Summary

A hardworking Platform Engineer with over 6 years of hands-on experience in multiple IT infrastructure environments and 4+ years of experience in deploying, troubleshooting, and maintaining secure and scalable infrastructure across AWS and GCP. Proven ability to improve operations and maintain high system availability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cloud Operations Engineer

Devo INC
Noida
06.2023 - Current
  • Designed, deployed, and managed scalable cloud infrastructure for multiple clients on AWS and GCP, with a strong focus on security, high availability, and cost optimization.
  • Administered Linux servers, managed core AWS services such as EC2, S3, ELB, and auto scaling.
  • Acted as a platform support for the Devo platform to the customers, including incident resolution, performance tuning, and proactive monitoring through CloudWatch and other observability tools.
  • Troubleshooting and resolving the customer-facing issues related to the Devo Platform.
  • Troubleshooting the issues related to AWS cloud services incidents, such as EC2, VPC, IAM, S3, RDS, EKS, and Storage, etc.
  • Administrative knowledge of managing Kubernetes clusters, checking logs, events, setting up strategies, and identifying the cause behind the pods' failure using kubectl and OpenLens utility.
  • Experience in monitoring setup and setting up the alerts in New Relic, Nagios, and Dynatrace.
  • Collaborated with cross-functional teams in Agile environments, contributing to design discussions, continuous improvements, and enforcing ITIL-based practices for change, incident, and service request management via Jira.
  • Excellent understanding of micro-service architecture of software deployment approach.
  • Incidents, Change, and Service Request Management over JIRA.
  • Using tech stacks like Ansible, GitLab, RabbitMQ and some other infrastructure tools.

Cloud Monitoring Operations

BrandMuscle India Pvt Ltd
Noida
06.2021 - 05.2023
  • Provided 24/7 monitoring for over 400 servers across AWS, Azure, and on-premises Windows/Linux environments using tools such as SolarWinds, Nagios, PRTG, CloudWatch, and New Relic.
  • Served as a first-level responder for alerts related to infrastructure, applications, security incidents, and other escalated issues, following defined workflow.
  • Managed and monitored core AWS services, including EC2, IAM, RDS, Route 53, and CloudTrail.
  • Performed log analysis and troubleshooting using tools like Splunk, Dynatrace, and Kibana to detect performance issues.
  • With knowledge of the security domain, I participated in vulnerability scanning and threat response using Nessus and SIEM solutions to analyze alerts, assess risk, and coordinate mitigation.
  • Monitored DB, site-to-site tunnels, Linux services, uptime, web app performance, its URL transactions, and jobs running on servers.

System Administrator

Freecharge Payments
Gurgaon
07.2020 - 06.2021
  • Worked as a Senior IT Engineer and managed a Windows environment. Along with a dozen infrastructure tools, such as Forcepoint DLP, Sophos, Office 365, AWS Workspace, MDM, and Jamf, etc.
  • Led a helpdesk team, handled escalations, and guided them through the issues of users' OS, hardware, applications, and network-related issues.
  • Coordinated with cross-functional teams to provide end-to-end solutions for issues of any kind.

Desktop Support Engineer L2

Wipro Limited
Gurgaon
01.2019 - 06.2020
  • Delivered end-user support for Windows systems, covering OS installations, patching, application setup, and user account management through Active Directory.
  • Managed, configured, and troubleshot Outlook, VPN, network, printers, and other Oracle applications.
  • Supported newly joined employees with their system access, mail configuration, domain setup, and other related compliance.
  • Handled device encryption, backup, and other issues within aligned SLA targets.
  • Provided the first response to high-priority tickets (Incidents, Service Requests). and to maintain issue tracking via internal ticketing system.

Education

Masters of Computer Applications (M.C.A.) - Computer Engineering

Jamia Hamdard University
Delhi
06-2026

Bachelor of Computer Applications (B.C.A.) - Computer Science

University of Lucknow
Lucknow
06-2016

Skills

  • Cloud infrastructure (AWS)
  • Kubernetes ( Micro Service Architecture)
  • Linux
  • SaaS Support
  • Platform Operations
  • Postman
  • Jira Service Desk
  • Event Log Management
  • Observability ( Grafana, Kibana)
  • Python (Learning)

Certification

  • CEHv11 Certified by EC-Council

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Cloud Operations Engineer

Devo INC
06.2023 - Current

Cloud Monitoring Operations

BrandMuscle India Pvt Ltd
06.2021 - 05.2023

System Administrator

Freecharge Payments
07.2020 - 06.2021

Desktop Support Engineer L2

Wipro Limited
01.2019 - 06.2020

Masters of Computer Applications (M.C.A.) - Computer Engineering

Jamia Hamdard University

Bachelor of Computer Applications (B.C.A.) - Computer Science

University of Lucknow

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Rahat Husain