RAHATH ANJUM
Customer Relationship Manager
Bangalore
Summary
Proven Customer Relations Manager with a track record of enhancing client satisfaction at Alti Source, adept in problem-solving and quality assurance controls. Leveraged strong decision-making and clear communication to increase loyalty and repeat business. Skilled in team management and training, consistently achieving and surpassing goals.
Overview
7
7
years of professional experience
4
4
Languages
Work History
CUSTOMER RELATIONS MANAGER
Alti Source
04.2024 - 08.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis
SENIOR QUALITY ANALYST
Groww Serv Pvt Ltd
09.2019 - 10.2023
- Company Overview: Company Overview: Bangalore
- Handling Mutual Funds, FD, Payments, KYC and Digital Gold queries on email
- Training and guiding the new recruits related to the process
- Exposure to tools like Freshdesk
- Company Overview: Bangalore
EXECUTIVE
Xiaomi
06.2018 - 08.2019
- Handled queries and service complaints on chat of TV and Mobile
SALES EXECUTIVE
No Brokers
10.2017 - 06.2018
- Generating leads
- Cold calling
- Overseeing after-sales services
- Sales and listing out properties
Education
BBA -
BNM Degree College
2017
Secondary Education - undefined
Abbas Khan Women College
Matriculation - undefined
RV Girls High School
Skills
Clear Communicator
Initiative driven
Ability to positively influence and negotiate
Resilient
Strong decision maker
Strong planning
Team management
Team training
Quality assurance controls
Problem solving
Projectsinternships
Stress management in a Company
Timeline
CUSTOMER RELATIONS MANAGER
Alti Source
04.2024 - 08.2024
SENIOR QUALITY ANALYST
Groww Serv Pvt Ltd
09.2019 - 10.2023
EXECUTIVE
Xiaomi
06.2018 - 08.2019
SALES EXECUTIVE
No Brokers
10.2017 - 06.2018
Secondary Education - undefined
Abbas Khan Women College
Matriculation - undefined
RV Girls High School
BBA -
BNM Degree College