RAHATH ANJUM
Customer Relationship Manager
Bangalore
Summary
Proven Customer Relations Manager with a track record of enhancing client satisfaction at Alti Source, adept in problem-solving and quality assurance controls. Leveraged strong decision-making and clear communication to increase loyalty and repeat business. Skilled in team management and training, consistently achieving and surpassing goals.
Overview
7
7
years of professional experience
4
4
Languages
Work History
CUSTOMER RELATIONS MANAGER
Alti Source
04.2024 - 08.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis
SENIOR QUALITY ANALYST
Groww Serv Pvt Ltd
09.2019 - 10.2023
- Company Overview: Company Overview: Bangalore
- Handling Mutual Funds, FD, Payments, KYC and Digital Gold queries on email
- Training and guiding the new recruits related to the process
- Exposure to tools like Freshdesk
- Company Overview: Bangalore
EXECUTIVE
Xiaomi
06.2018 - 08.2019
- Handled queries and service complaints on chat of TV and Mobile
SALES EXECUTIVE
No Brokers
10.2017 - 06.2018
- Generating leads
- Cold calling
- Overseeing after-sales services
- Sales and listing out properties
Education
BBA -
BNM Degree College
2017
Secondary Education - undefined
Abbas Khan Women College
Matriculation - undefined
RV Girls High School
Skills
Clear Communicator
Projectsinternships
Stress management in a Company
Timeline
CUSTOMER RELATIONS MANAGER
Alti Source
04.2024 - 08.2024
SENIOR QUALITY ANALYST
Groww Serv Pvt Ltd
09.2019 - 10.2023
EXECUTIVE
Xiaomi
06.2018 - 08.2019
SALES EXECUTIVE
No Brokers
10.2017 - 06.2018
Secondary Education - undefined
Abbas Khan Women College
Matriculation - undefined
RV Girls High School
BBA -
BNM Degree College
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