Raheen Nadaf

Spearheaded the development of tailored analytics solutions for Fortune 100 and Fortune 500 clients, driving transformative business outcomes.
• Collaborated with cross-functional teams to integrate AI-driven assets and advanced analytics capabilities, enhancing operational efficiency. Established strategic partnerships with leading technology providers, ensuring scalable, future-ready solutions for clients.

• Collaborated with other departments to ensure efficient workflow across different functions.
• Facilitated training sessions for team members to improve skills and productivity.
• Communicated objectives and implementation tactics to meet organizational goals.
• Implemented process improvements to enhance team efficiency and output quality.

• Managed strategic accounts in the APJ (Asia-Pacific and Japan) region, ensuring alignment between client goals and talent management solutions provided by Cornerstone OnDemand.
• Facilitated the adoption of a cloud-based Talent Experience Platform to meet organizational needs including recruitment, onboarding, performance management, learning, analytics, compensation, and succession planning.
• Delivered tailored growth-centric talent strategies leveraging AI-driven insights to enable engagement, employee development, and organizational transformation.
• Collaborated with over 7,000 customers across diverse industries to implement solutions benefiting more than 100 million users in 180 countries.
• Provided expertise on best-in-class learning and modern training content to enhance workforce capabilities and drive business outcomes.
• Enabled integration of holistic employee data management systems offering actionable insights into workforce performance at scale.
• Promoted innovation in people development by designing and deploying technology that supports personalized learning and data-driven decision-making processes.
• Contributed to Cornerstone's global mission by supporting technology adoption across enterprises in 50 languages while adhering to NASDAQ-listed operational standards.

• Oversaw global marketing initiatives for a fast-growing Learning Experience Platform (LXP) dedicated to enhancing employee productivity and fostering collaborative learning.
• Contributed to the advancement of organizational learning by promoting AI-powered solutions designed to revolutionize talent experiences.
• Developed and executed strategies for democratizing access to personalized expert content, improving skill-building within workplace contexts.
• Supported EdCast's mission of empowering organizations and individuals in achieving their full potential within the knowledge economy.
• Collaborated with cross-functional teams to drive the adoption of the platform in diverse industries worldwide.
• Leveraged data-driven insights to enhance marketing campaigns, ensuring alignment with organizational goals and market demands.
• Promoted awareness of cutting-edge solutions that utilize AI technology for knowledge sharing and workforce development.
• Played a pivotal role in establishing a culture of continuous learning through innovative and impactful marketing strategies.

• Spearheaded operations across Retail, Consumer Packaged Goods (CPG), Manufacturing, and Telecommunications verticals, ensuring alignment with client business objectives and delivery of value-added services.
• Developed and implemented digital transformation solutions tailored to client needs, leveraging deep industry expertise in BPM services including finance, procurement, customer interaction services, and human resources.
• Monitored and improved operational excellence through the application of technology and analytics to streamline processes and optimize outcomes for clients across 10 industries.
• Led initiatives to co-create and execute future visions for over 375 clients globally, driving innovative solutions that enhanced business performance.
• Coordinated delivery models across multiple geographies, effectively managing operations spanning 16 countries with 55 global delivery centers.
• Collaborated closely with cross-functional teams consisting of over 49,000 employees worldwide to address unique business challenges using customized approaches.
• Facilitated robust service delivery improvements in critical areas such as travel, insurance, banking and financial services by deploying strategic models aligned with client goals.
• Oversaw successful end-to-end BPO engagements resulting in measurable enhancements to operational efficiency while enabling clients to reimagine their digital futures.

• Provided tailored support and guidance to clients, ensuring adherence to service-level agreements (SLAs) and achieving operational efficiency.
• Utilized customer relationship management (CRM) tools to monitor accounts, track interactions, and identify trends impacting retention efforts.
• Designed and executed customer education programs, enhancing understanding of product offerings for improved utilization and long-term engagement.
• Contributed to the development of training materials and workshops for internal teams, promoting best practices in customer interaction and issue resolution.

• Delivered exceptional customer service by addressing customer inquiries and resolving issues efficiently.
• Handled inbound and outbound calls to assist customers with their service-related needs and concerns.
• Maintained accurate records of customer interactions, complaints, and resolutions for quality assurance purposes.
• Achieved high satisfaction ratings and contributed to improving overall customer retention metrics.

• Conducted customer interactions to identify needs and recommend suitable products, resulting in improved client satisfaction and repeat business.
• Oversaw daily operations on the sales floor, ensuring merchandise was well-organized and appealing to customers.
• Maintained knowledge of current promotions and product features to effectively communicate value propositions to customers.
• Processed transactions accurately and efficiently, adhering to company policies while minimizing errors.