Raheena Jaseena Mol Rahim
Hotel Team Member
Kollam
Summary
A third-year media student with more than two years of part-time work experience in various food franchise businesses in the UK, including Subway, Creams and Greggs. Competent in handling administrative duties, such as keeping up the workspace and its equipment, making sure that guests and coworkers feel welcome, answering multi-line phones, and handling conflicts in a diplomatic and professional manner.Possesses excellent knowledge of Microsoft Word and Outlook and is a quick to pick up new applications.Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Team Leader
Creams
Coventry
09.2022 - 07.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained new cafe workers in sales, customer service and safety.
- Monitored food temperatures to comply with safety regulations.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Explained menu items and suggested appropriate options for food allergy concerns.
Team Member
Greggs
Coventry
11.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Gathered, organized and input information into digital database.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Packaged bagels, muffins and other food items for customer purchase.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Operated register to process payments and collect cash payment for order totals.
Sandwich Artist
Subway
Coventry
11.2020 - 11.2021
- Greeted guests, promoted specials, and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Monitored inventory and requisitioned low-stock items.
- Kept workplace clean and organized in line with restaurant policies.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
SSLC
05.2015 - 03.2016
Bachelors - Media And Communications
09.2020 - Current
Higher Secondary Education - Science in Biology And Mathematics
05.2017 - 03.2019
Skills
Time Management
Problem-Solving
Critical Thinking
Excellent Communication
Self Motivated
POS system use
Staff education and training
Technical Support
Data documentation
Customer interaction
Teamwork and Collaboration
Timeline
Team Leader - Creams
09.2022 - 07.2023
Team Member - Greggs
11.2021 - 08.2022
Sandwich Artist - Subway
11.2020 - 11.2021
Coventry University - Bachelors , Media And Communications
09.2020 - Current
Vivekananda Higher Secondary School - Higher Secondary Education , Science in Biology And Mathematics
05.2017 - 03.2019
St Mary's HighSchool - , SSLC
05.2015 - 03.2016