Hi, I’m
RAHEMAT BEGUM
Odisha
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
years of professional experience
Work History
TTEC India Pvt. Ltd.Ahemdabad
Customer Service Representative
02.2019 - 07.2024
Job overview
- Assisted in financial analysis and reporting
- Payment Processing- Processing the payment of the Seller and help them with any kind of payment disputes
- Handling Escalation for both internal and external parties withing designated service level
- Account- Handling account related issues and helping sellers and buyers for a safe transactions
- Reviewing Anti-Fraud related issues and take proactive action based on account activity and changes so ensure the security and safety of the accounts under the E- Commerce Site.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
DRIEMS
Bachelor of Technology In Electrical Engg.
01.2017
P.P Dev Mahavidyalaya
Intermediate in Science
Skills
- Fraud Prevention
- Complaint resolution
- Customer satisfaction measurement
- Customer Relation
- Data Management
Personal Information
Title: Customer Service Representative
Languages
- English, Proficient
- Hindi, Native
- Odia, Native
- Urdu, Native
Training
- INDUSTRIAL AUTOMATION, 30 Days, CTTC, BBSR, 2016
- UNCERTAINITY IN POWER SYSTEM TRANSMISSION, One day, 2016
- INDUSTRIAL AUTOMATION, One day, CTTC, BBSR, 2014
Timeline
Customer Service Representative
TTEC India Pvt. Ltd.
02.2019 - 07.2024
DRIEMS
Bachelor of Technology In Electrical Engg.
P.P Dev Mahavidyalaya
Intermediate in Science
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