Rahi Patel

Key Contributions:

• Resolved critical order and shipment synchronization issues through systematic troubleshooting and JIRA ticketing system
• Diagnosed API integration failures by analyzing application logs in Kibana and conducting API tests using Postman
• Maintained data integrity by writing and executing SQL queries to verify and update order records
• Automated routine system checks through Python scripts, significantly reducing manual validation efforts
• Facilitated seamless coordination between operations and engineering teams for timely issue resolution

• Troubleshot and resolved software, system, and network-related issues efficiently.
• Assisted in the installation and configuration of essential tools for business processes.

• Provided technical support for CRM, dialer systems, and software installations for the company's calling operations.
• Diagnosed and resolved system issues to ensure smooth workflow for calling agents.
• Installed and configured software tools required for daily operations.
• Collaborated with teams to troubleshoot and optimize system performance.

• Technologies: AWS Lambda, S3, Glue, Athena, API Gateway, Python, SQL
• Designed and implemented a scalable, serverless data pipeline for real-time data ingestion, processing, and analysis using AWS services. Developed AWS Lambda functions to automate data fetching, stored and processed data in S3, and used Glue for ETL operations. Enabled fast querying with Athena, and exposed processed data via API Gateway.