Rahil Rehman Patel
Account Support Manager
Bangalore
Summary
Account management professional with proven track record in delivering impactful support and solutions for over 11 Years in IT. Skilled in client relationship management, issue resolution, and process optimization. Strong focus on team collaboration and adapting to changing needs to achieve results. Known for reliability, problem-solving abilities, and exceptional communication skills.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Account Support Manager
Hewlett Packard Enterprise Ltd
11.2024 - Current
- Manage a portfolio of client accounts, ensuring high levels of customer satisfaction and retention.
- Develop and implement account strategies to achieve business objectives and drive revenue growth.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing ongoing support.
- Collaborate with cross-functional teams to deliver tailored solutions and meet client needs.
- Analyse account performance and generate reports to track progress and identify opportunities for improvement.
- Train and mentor junior account managers, fostering a collaborative and high-performing team environment.
Technical Account Manager
Hewlett Packard Enterprise Ltd
07.2022 - 10.2024
- Responsible for managing client relationships of over 40 accounts spread over multiple countries (Philippines, Singapore, Malaysia & Bangladesh).
- Continuously provided technical assistance with different Products (Cisco, Emulex, Broadcom, Intel, HPE) and helped to improve the client’s business and HPE’s growth by retaining clients along with getting new clients.
- Responsible for advocating and providing best available products to large corporations, individuals and high caliber clients requiring a bespoke solution for their technical needs.
- Assisted clients to setup a datacenter from ground-up by collaborating with different teams within and outside HPE.
Technical Solution Specialist II
Hewlett Packard Enterprise Ltd
03.2017 - 07.2022
- I was part of the Synergy/OneView/Virtual Connect Team for HPE. Configuring, Deploying and Managing cust’s compute environment using Virtual Connect Manager or OneView Appliance, for Synergy 12000 Frames, Blade C-Class Enclosures (c3000 & c7000 enclosures).
- Along with Blade-Net Switch Environment (Cisco Catalyst Blade Switch 3020, 3120G, 3120X for c-Class BladeSystem, HP 10Gb, 1:10Gb Ethernet BL-c Switch for c-Class BladeSystem, HP 6120G/XG, 6125G/XG Ethernet Blade Switch) and managing various OS (Windows, Linux & VMWare)
- I also engage in managing the team in the absence of my Mentor/Manager, and Team Escalations and providing faster solution to cust and Assisting the team with internal projects to improve overall Team Metric.
Senior Client Technical Analyst
Dell International Services
10.2015 - 02.2017
- Was part of the Dell Tech Concierge Team (DTC), Assisting customers with routine maintenance of their laptops and desktops.
- Continuously recognized for good customer statistics, and resolution.
Technical Analyst/Support
IBM India Private Limited
07.2014 - 10.2015
- Was part of the IBM Active Directory Team, assisting in configuring roles and access for customers.
- Along with managing the team as a backup mentor. Continuously working closely with Manager/Mentor to improve team stats (Customer satisfaction, SLA)
Education
Bachelor of Engineering - E&C
T-John Institute of Technology
06.2013
Skills
Client Relationship Management
Performance management
Team leadership
Team collaboration
Problem-solving aptitude
Analytical thinking
Conflict Resolution
Data-driven decision making
Account retention
CRM software proficiency
Upselling strategies
Certification
Certified Associate in Project Management (CAPM)
Interests
Petrol-Head
Travel
Avid Console Gamer
Music
Timeline
Account Support Manager
Hewlett Packard Enterprise Ltd
11.2024 - Current
Technical Account Manager
Hewlett Packard Enterprise Ltd
07.2022 - 10.2024
Technical Solution Specialist II
Hewlett Packard Enterprise Ltd
03.2017 - 07.2022
Senior Client Technical Analyst
Dell International Services
10.2015 - 02.2017
Technical Analyst/Support
IBM India Private Limited
07.2014 - 10.2015
Bachelor of Engineering - E&C
T-John Institute of Technology