Rahim Sayyed
Pune
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Adept at working effectively unsupervised and quickly mastering new skills Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Team Leader - Accounts Payable
Wipro Private Limited
Pune
12.2019 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Customer Service Supervisor
Amazon Private Limited
Pune
09.2018 - 11.2024
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
Education
Bachelors of Commerce - Accounting And Finance
Abeda Inamdar Senior College
Pune 04-2021
Skills
- Overtime Management
- Work Planning
- Team Supervision
- Client Service
- Mentoring
- Coaching
- Quality Improvement
- Shift Scheduling
- Documentation And Reporting
- Work Planning and Prioritization
- Account Management
- Onboarding and Orientation
- Leading Team Meetings
- Giving Constructive Feedback
- People Management
- Leadership
- Technical Support
- Complaint resolution
Accomplishments
- Employee of the year 2023
Languages
English
First Language
Timeline
Team Leader - Accounts Payable
Wipro Private Limited
12.2019 - Current
Customer Service Supervisor
Amazon Private Limited
09.2018 - 11.2024
Bachelors of Commerce - Accounting And Finance
Abeda Inamdar Senior College
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