RAHIMA KHANUM
Operations Team Manager
Bengaluru
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
4
4
Languages
1
1
Certificate
Work History
Operations Manager - Accounts Payable (PTP)
Infosys BPM Limited
05.2020 - Current
- Company Overview: Infosys BPM Limited provides comprehensive business process management services globally
- Managed payment system implementation (Kyriba) aligning with business needs
- Enhanced operational efficiency, saving 2 FTEs by implementing Vendor statement reconciliation macros
- Applied Lean methodology, saving 3 FTEs by reducing idle time in payments team
- Conducted regular process reviews, optimizing operations and developing action plans
- Enhanced client satisfaction through regular communication and timely issue resolution
- Prepared and managed KPI, SLA, and productivity reports, ensuring SLA compliance
- Managed internal and external audit requests and escalations effectively
- Supported employee retention by fostering a positive work environment
- Infosys BPM Limited provides comprehensive business process management services globally
Senior Process Associate - Accounts Payable (PTP)
Capgemini Business Services Pvt Ltd
09.2018 - 04.2020
- Company Overview: Capgemini Business Services Pvt Ltd is a global leader in consulting, technology services, and digital transformation
- Managed PO and Non-PO Invoice processing in Basware across multiple markets
- Resolved vendor queries on statements, dues, and payment rejections
- Created weekly and monthly payment batches and coordinated urgent payments
- Closed AP General Ledger and performed MEC activities monthly
- Executed daily, weekly, and monthly bank reconciliations
- Trained new joiners and allocated team tasks
- Handled daily and weekly AP and AR queries, reporting to onshore team
- Circulated closure reconciliation reports for AP, OTC, and RTR
- Capgemini Business Services Pvt Ltd is a global leader in consulting, technology services, and digital transformation
Process Associate - Accounts Payable (PTP)
Hewlett Packard
05.2017 - 09.2018
- Company Overview: Hewlett Packard is an American multinational information technology company
- Managed accuracy and timely Processing of PO and Non-PO Invoices in Basware for multiple markets
- Ensure all the escalation mails on shared mailboxes and all other queries are answered within the time stipulated under SLA
- Resolve vendor queries related to statements, outstanding dues, and payments rejections
- Prepared duplicate invoices and Invoices Status report on a daily basis
- Hewlett Packard is an American multinational information technology company
Education
Bachelor of Commerce - Accounting and Finance
University of Bengaluru
Bengaluru, India 01.2015 - 2015.05
Skills
Procure to Pay (PTP) Processes
Accomplishments
- Recognized as an Individual Extra Miler, Star Performer and best team manager due to exemplary performance.
- Developed a positive work environment contributing to employee retention and overall team success.
Certification
Lean Six Sigma Certification - International Association for Six Sigma Certification.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lean Six Sigma Certification - International Association for Six Sigma Certification.
10-2024
Operations Manager - Accounts Payable (PTP)
Infosys BPM Limited
05.2020 - Current
Senior Process Associate - Accounts Payable (PTP)
Capgemini Business Services Pvt Ltd
09.2018 - 04.2020
Process Associate - Accounts Payable (PTP)
Hewlett Packard
05.2017 - 09.2018
Bachelor of Commerce - Accounting and Finance
University of Bengaluru
01.2015 - 2015.05
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