Rahish Ahmed

• Overseeing the day-to-day operations of the company
• Developing and implementing operational strategies
• Managing budgets and resources
• Ensuring compliance with regulations
• Improving efficiency and productivity
• Managing risk
• Developing and maintaining relationships with key stakeholders
• Hiring and managing staff
• Evaluating performance and making recommendations for improvement

• Coordinated with global 24x7 operations teams to manage daily operational duties and escalations.

Participated in planning meetings for significant business and technology events impacting service delivery.

• Established communication channels between Customer Operations Management and IPsoft Operations Management for service planning.
• Collaborated with Networks, DevOps, Unix, and Windows teams to ensure timely incident management.
• Managed information exchange between Client and IPsoft regarding contractual deviations from standard policies.
• Drove incident management for high-priority cases, documenting solutions and delegating tasks to support groups.
• Oversaw internal and client changes by effectively engaging Change and Release Management teams.
• Ensured adherence to Six Sigma and ITIL practices in Service Delivery management for major trading organization.

• Managed 15 member’s team, Responsible for outage & critical issue to help team.
• Responsible for Day-to-Day Unix System / Storage Administration and Troubleshooting.
• Ticket Handling, Server Provisioning. Proactive and Reactive Maintenance which includes Patching, Kernel Upgrades etc. Backup Operations and Monitoring.
• Monitoring / Working on EMC storage like DMX 3000,2000.800 using ECC.
• Taking the regular backup through BCV, Checking the hardware issue on EMC storage.
• Opening case with Vendor for any issue & follow up. Creating & managing logical volumes.
• Working on Ontap version version 6.4, 6.5 and 7.0. Administrating Netapps filers from adminhost.
• Creating Traditional volume.
• Taking Snapshot of the Volume.
• Configuring Snap reserve space.
• Configuring Automatic snap sched.
• Restore the data from the snapshot.
• Creating Qtree and maintaining it.
• Monitoring the performance on the filer.
• Resizing the qtrees and volumes.
• Creating a flex clone of the volume.
• Configuring the Snap Mirror.
• Configure a nfs server.
• Copying the data through NDMP.
• Configuring Virtual interface.
• Configure the Network card.
• Adding the disk to Aggregate.
• Troubleshoot the filer issues.
• Participated in an on-call rotation and maintenance windows.
• Handling Trouble Tickets (SR’s)/ Escalation’s based on the priority / severity. (This activity is routine in Production Environment and its part of job role), Handled sev-1’s within SLA’s.
• Effectively performed OS and volume management up-gradations on UNIX servers based on Change management / SOP.
• Performed file system resizes based on client requirements.
• Effectively performed Day to day operations and follow-ups with Clients / vendors.
• Oracle Corporation is world’s second largest software company. Hosting more than 10,000 Unix based system in Austin data center, Austins Texas USA including SUN,HP.AIX & LINUX. Providing Remote support to Customer based on US,UK & Europe.

• Providing Remote Support to IBM,s US base client.
• Installation, Configuration & Troubleshooting on SUN Solaris, Veritas volume Manager, Veritas Cluster & OS related other task.
• Managing more than 500 Unix servers on different platform.
• Responsible for day-to-day administration duties of production and test environment Unix operating systems included Solaris, HP-UX and AiX.
• Planned and performed Hardware replacements, OS upgradations on Veritas version 3.2 and 3.5.
• Planned and performed hardware upgrade and migration of Solaris, application software and data.
• Responsible for co-coordination with other vendor contracts like Sun, IBM and HP.
• Monitoring and maintaining the Production and Development/Test Environments for all Client environments running on Veritas volume Management, Solstice Disk Suite.
• Participated in an on-call rotation and maintenance windows.
• Handling Trouble Tickets (SR’s)/ Escalation’s based on the priority / severity. (This activity is routine in Production Environment and its part of job role), Handled sev-1’s within SLA’s.
• Effectively performed OS and volume management up-gradations on UNIX servers based on Change management / SOP.
• Performed file system resizes based on client requirements.
• Effectively performed Day to day operations and follow-ups with Clients / vendors.

• My Job responsibilities include the designing and Setup of Complete LAN and WAN Networks comprising of SUN Servers, IBM Servers and ICL Servers for our customers like LUCENT, LG Electronics, Air Tel, Bajaj Electricals, Cadburys, Fujitsu,Hutch, CRIS, Toyota, ICICI, BHEL,HT,MTNL,Motorola,ACC Cement etc.
• I am further responsible for the Configuration of various services according to client’s requirements.
• ACCEL ICIM is total IT Solutions Company partnering with world leaders like SUN, HP and IBM providing solutions in Networking, Computer Hardware, Facility Management and Professional services.

• Worked as a “Customer Support Engineer” with PCS Industries, Chandigarh.
• Patni Computers is a 500 Crore group actively involved in giving Support services to various banks across India.
• My job responsibilities included the Installation and Configuration of various services on platforms like Novell, SCO UNIX, Unixware and Windows NT for Clients like State Bank of India, State Bank of Patiala, Bank of Baroda, in locations at Chandigarh, Ludhiana, Patiala, Amritsar, Jallandhar etc.

• Worked as “Customer Support Engineer” with Access Infotech Ltd.
• My Job responsibilities included Installation and Configuration of Various Servers like Wipro Acer Series, IBM Netfinity etc.
• I was also responsible for LAN Setup and administration of Windows NT Platform for various Clients.
• Upkeep of Novell NetWare and Installation of Novell Servers and Clients.
• Access Infotech is an Authorized service franchise of Wipro Infotech Ltd.