Rahjia Hardeman
Indianapolis
Summary
Vigilant Security Officer known for high productivity and efficient task completion. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Committed to maintaining safety and security with focus on integrity and professionalism.
Overview
3
3
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Indianapolis
2023.06 - 2024.01
- Operated communication systems between officers stationed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Searched bags manually to identify prohibited items and contraband.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Calling on-site or off site supervisor of detailed incidents
- Making emergency calls in dangerous situations
Front Desk Receptionist
Holiday Inn Express Hotel
Whitestown
2022.09 - 2023.05
- Greeted visitors warmly and directed them to correct personnel or office.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Compiled and prepared reports and documents as requested.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled and confirmed appointments for clients and staff.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone, and via email.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled incoming and outgoing mail and packages.
- Managed multi-line telephone system, directing calls to appropriate departments.
Front Desk Receptionist
Dave & Buster's
Indianapolis
2020.09 - 2021.03
- Greeted visitors warmly and directed them to correct personnel or office.
- Scheduled space or equipment for special programs, meetings and conferences.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled and confirmed appointments for clients and staff.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
Education
High School Diploma -
Northwest Community High School
Indianapolis, IN2017-06
Skills
- Emergency response
- Access control
- Incident reporting
- Surveillance monitoring
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Data entry
- Scheduling appointments
- Detail-oriented
- Invoice verification
- Report writing
- Outbound Calling
- Inbound Calling
Timeline
Security Officer
Securitas Security Services USA
2023.06 - 2024.01
Front Desk Receptionist
Holiday Inn Express Hotel
2022.09 - 2023.05
Front Desk Receptionist
Dave & Buster's
2020.09 - 2021.03
High School Diploma -
Northwest Community High School