Verified
This profile is verified using an email address.
Rahman Khan R I
Summary
Versatile professional with 4+ years of experience in administrative operations, executive support, and technical troubleshooting. Skilled in managing complex calendars, international travel logistics, and vendor negotiations while driving process improvement through automation and data analysis. Adept at customer relationship management, compliance documentation, and cross‑functional collaboration, consistently delivering measurable cost savings and high satisfaction ratings. Passionate about leveraging a hybrid skill set to excel in administrative, technical, and executive support roles, aligning efficiency, client service, and operational excellence in structured corporate environments.
Overview
5
5
years of professional experience
Work History
Business Support Specialist
BCD Travel Pvt. Ltd
Bengaluru
11.2024 - Current
- Executive Support: Coordinated complex calendars and scheduled high‑profile meetings, conferences, and international events to optimize executive time management. Managed end‑to‑end travel logistics for senior executives, including flights, accommodations, and transportation. Resolved travel disruptions promptly, minimizing operational impact and enhancing stakeholder experience.
- Operations & Compliance: Negotiated vendor contracts, achieving a 15% reduction in travel expenses. Maintained precise documentation for expense reporting, ensuring compliance with corporate travel policies. Streamlined internal processes by introducing automation tools, improving team response time by 30%.
- Customer & Client Services: Delivered 100+ reservations weekly with a consistent 95% satisfaction rating. Collaborated with vendors to negotiate service agreements and pricing. Implemented strategies to support customer service delivery and coordinated logistics of client visits, ensuring all necessary documents were prepared.
- Technical & Administrative Support: Troubleshot and resolved technical issues in‑person, via phone, and online chat services. Managed accounts receivable functions, processed payments, and researched billing problems. Supported recruitment processes for senior managers, handled sensitive data entry tasks with confidentiality, and developed efficient filing systems for easy record access.
- Cross‑Functional Collaboration: Coordinated with internal teams to ensure timely delivery of solutions aligned with client needs. Supported marketing initiatives by creating promotional materials for services offered.
Opreations support associate
Accenture Solutions Pvt. Ltd
Bengaluru
11.2021 - 06.2024
- Addressed customer concerns based on urgency, prioritizing critical issues affecting large user groups.
- Led technical troubleshooting for user interfaces and guided skilled personnel in issue resolution.
- Disputed user accounts for policy violations, resolving escalations across departments to maintain compliance.
- Acted as Dispute In-Charge, managing team-level escalations for two years.
- Analyzed customer feedback to refine processes, improve service delivery, and drive client satisfaction.
- Coordinated internal confirmation workflows for billing documentation.
- Oversaw team deliverables and productivity, creating weekly and monthly performance reports to track progress.
- Earned Encore Award (2023) and recognized as Top Performer for FY 2021-2023.
- Assisted in troubleshooting technical issues for internal systems and applications.
- Ensured that all systems were compliant with industry standards and regulations.
- Coordinated with vendors to ensure timely delivery of products and services.
Education
Bachelor of Science - General Science
AL-Ameen Arts & Commerce College
Bengaluru01-2020
Pre-University - Physics, Chemistry, Mathematics, Biology
Vijaya Composite PU College
Bengaluru01-2016
Secondary School -
Vijaya High School
Bengaluru01-2014
Skills
- Executive Support – Calendar management, travel logistics, and coordination of high‑profile meetings/events
- Office & Administrative Support – Documentation, filing systems, recruitment support, and compliance handling
- Customer Relationship Management – Building strong client relationships, ensuring satisfaction and loyalty
- Vendor Coordination – Negotiating service agreements and pricing, achieving measurable cost savings
- Process Improvement – Introducing automation tools and streamlining workflows to boost efficiency
- Data Analysis & Reporting – Tracking expenses, preparing dashboards, and supporting decision‑making
- Technical Support – Troubleshooting and resolving issues across multiple channels
- Digital Tools & Systems – Advanced proficiency in Microsoft Office, CRM platforms, and Sabre Central Software
- Stakeholder Management – Liaising with executives, clients, and vendors to align expectations and outcomes
- Cross‑Cultural Communication – Coordinating international events and working with diverse teams
- Risk & Compliance Awareness – Ensuring adherence to corporate policies, financial accuracy, and confidentiality standards
- Leadership & Mentorship – Guiding junior staff and fostering collaboration
- Critical Thinking – Strong problem‑solving ability in high‑pressure situations
- Time Management – Efficiently prioritizing tasks to meet deadlines and optimize productivity
- Conflict Resolution – Skilled in resolving disputes and maintaining positive stakeholder relationships
Achievements/Awards
- Executive & Administrative Support: Coordinated complex calendars, managed international travel logistics, and streamlined filing/documentation systems to optimize executive operations.
- Operations & Process Improvement: Negotiated vendor contracts, reducing travel costs by 15%, and introduced automation tools that improved booking efficiency by 30%.
- Customer & Client Service: Delivered 100+ weekly reservations with a 95% satisfaction rating, consistently enhancing stakeholder experience.
- Technical & Compliance Support: Troubleshot technical issues across multiple channels and ensured compliance in expense reporting and dispute management.
- Recognition:
Accenture – Top Performer (FY 2021–2023), Encore Award Winner (2023), led dispute management for two years improving retention and compliance.
BCD Travel – Recognized for operational excellence in executive travel coordination, achieving measurable cost savings and efficiency gains.
Certifications Projects
- NCC 'A' Certificate, Demonstrates leadership and discipline.
- Project on Infectious Microbes, Conducted in Bangalore healthcare facilities (Approved by CPCB).
- Best Paper Presenter, Inter-college Biology competition.
Languages
- English, Proficient
- Hindi, Advanced
- Urdu, Native
- Kannada, Advanced
- Tamil, Beginner
- Arabic, Beginner
Extracurricular Activities
Member - BJYMC & Bangalore Fiat1100 Club Licensed Racer - FMSCI Runner-Up - Vroom Class-3 Drag Racing Championship Hobbies - Circuit racing, surfing, go-karting, baseball, vintage machine collecting, part-time mechanic
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge and belief.
Timeline
Business Support Specialist
BCD Travel Pvt. Ltd
11.2024 - Current
Opreations support associate
Accenture Solutions Pvt. Ltd
11.2021 - 06.2024
Bachelor of Science - General Science
AL-Ameen Arts & Commerce College
Pre-University - Physics, Chemistry, Mathematics, Biology
Vijaya Composite PU College
Secondary School -
Vijaya High School