RAHUL ABHISHEK
Senior Sales Consultant
New Delhi,DL
Summary
Agile and adaptable Senior Travel Consultant with stellar sales and travel arrangement history, motivational approach and upbeat nature. Skilled at travel management, training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of post-secondary education
6
6
years of professional experience
Work History
Res. Executive/ Floor Supervisor/ Subject Matter Expert
INTERGLOBE TECHNOLOGIES PVT.LTD
GURUGRAM, HARYANA
09.2015 - 12.2017
- (S.M.E).
- Having Supervisory Access of Sky speed by Novitiate to provide the exceptions which can only be done from Seniors like Flight check in/out, Move Flight, Name rectification/changes, Agency reversal.
- Maintaining SLA of the Floor, handling of RTA (Real time) providing break to the Agents, maintaining AHT (Average handling Time) of the Floor and of agents.
- Providing Pre shift briefing and post briefing to the Agents.
- Handling Escalations over the Floor from passengers who are willing to talk to senior regarding any Error or Appreciation or for any policy, always focused to provide them a solution, ensuring that they would travel again.
- Providing resolutions to the Customer.
- Reverting Client Emails and Emails come from Sales Team hold extension and Cancellation.
- Preparing Reports and Sending Reports to Corporate office.
- Sharing Insight at Real time and sharing with Client.
- Coordinating with Airport and helping them with their queries at real time.
- Providing Quality feedbacks to the agents regarding the Error and ensuring that and they would learn and would not repeat the same.
Travel Consultant
CRYSTAL TRAVEL (Province Infotech Pvt.Ltd.)
GURUGRAM, HARYANA
12.2017 - 05.2019
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Senior Travel Consultant
Airwaay
NOIDA, UP
05.2019 - 12.2019
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
- Provided useful travel materials such as guides, maps and event programs.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Senior Travel Consultant
PH TRAVEL LTD
NEW DELHI, DELHI
11.2019 - Current
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Provided useful travel materials such as guides, maps and event programs.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
- Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
- Used company and vendor marketing resources to educate customers and close sales, earning £10000 in sales per monthe
- Handled sensitive personal data with discretion, including credit cards, date of birth and home addresses.
- Used Amadeus, Gal and Worldspan to create and update client electronic records.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Strengthened quality controls to enhance revenue and control downtime.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
Education
High School Diploma -
HOLY HOME
KOLKATA 08.2007 - 07.2010
Associate of Applied Science -
LPU
JALANDHAR 08.2010 - 12.2014
Bachelor of Arts -
IGNOU
NEW DELHI 07.2018 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Subject matter expertise
Timeline
Senior Travel Consultant
PH TRAVEL LTD
11.2019 - Current
Senior Travel Consultant
Airwaay
05.2019 - 12.2019
Bachelor of Arts -
IGNOU
07.2018 - Current
Travel Consultant
CRYSTAL TRAVEL (Province Infotech Pvt.Ltd.)
12.2017 - 05.2019
Res. Executive/ Floor Supervisor/ Subject Matter Expert
INTERGLOBE TECHNOLOGIES PVT.LTD
09.2015 - 12.2017
Associate of Applied Science -
LPU
08.2010 - 12.2014
High School Diploma -
HOLY HOME
08.2007 - 07.2010
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