Rahul Agrawal
OPERATIONS MANAGER
GURUGRAM
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Operations Manager
Delightful Gourmet Pvt.Ltd.
GURUGRAM
09.2018 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Snehgal.Pvt.Ltd
New Delhi
07.2015 - 07.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
MBA - Marketing Research
MSGM-SHARDA GYAN MANDIR
UTTAR PRADESH 04.2013 - 03.2015
DIPLOMA IN SOFTWARE &TECHNOLOGY - DIPLOMA IN SOFTWARE &TECHNOLOGY
INFO WORK
NEW DELHI 08.2009 - 02.2011
CIC - CIC
NCC
DELHI 08.2003 - 02.2004
Skills
Staff Management
undefinedTimeline
Operations Manager
Delightful Gourmet Pvt.Ltd.
09.2018 - Current
Assistant Manager
Snehgal.Pvt.Ltd
07.2015 - 07.2018
MBA - Marketing Research
MSGM-SHARDA GYAN MANDIR
04.2013 - 03.2015
DIPLOMA IN SOFTWARE &TECHNOLOGY - DIPLOMA IN SOFTWARE &TECHNOLOGY
INFO WORK
08.2009 - 02.2011
CIC - CIC
NCC
08.2003 - 02.2004
Similar Profiles
Ankit SrivastavAnkit Srivastav
Deputy Manager Operations at Licious(Delightful Gourmet pvt ltd)Deputy Manager Operations at Licious(Delightful Gourmet pvt ltd)
Madhusudhana P GMadhusudhana P G
Assistant Manager at Delightful Gourmet pvt ltdAssistant Manager at Delightful Gourmet pvt ltd
Lydia ButchbakerLydia Butchbaker
Upholstery Sewer at Delightful DesignsUpholstery Sewer at Delightful Designs