Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rahul Agrawal

Surat

Summary

Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field. Versatile individual who offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with several years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.

Overview

7
7
years of professional experience

Work History

Branch Manager

State Bank of India
Surat
12.2017 - Current
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Developed and implemented a comprehensive insurance program to minimize risk exposures.
  • Monitored industry trends related to insurance products and services, providing feedback on new opportunities or threats.
  • Provided technical advice on complex insurance matters such as subrogation, indemnification and other legal concepts related to insurance contracts.

Education

Certificate in Commercial Credit - Credit Management

Moody's
New York
10-2019

Certified Associate of Indian Institute of Bankers - Finance

Indian Institute of Banking And Finance
Mumbai
03-2019

Certificate Course in Foreign Exchange Operations - International Finance

Indian Institute of Banking And Finance
Mumbai
03-2019

Junior Associate of Indian Institute of The Bankers - Finance

Indian Institute of Banking And Finance
Mumbai
09-2018

Bachelor of Engineering - Instrumentation Technology

JSS Academy of Technical Education
Bangalore
03-2015

Skills

  • Business Development
  • Foreign exchange operation
  • Operational Reports
  • Credit risk management
  • Customer Service
  • Expert in credit analysis
  • Letter of Credit and Bank Guarantees
  • Life insurance, general insurance and mutual funds
  • Handling HNI customers

Accomplishments

  • Awarded with Chairman's Club recognition in SBI Life for FY 2019-2020, 2020-2021, 2021-2022 and 2022-2023
  • Have been an MDRT club member from 2018 till 2023
  • Have qualified in the CGM club for Branch Operations for FY 2021-2022
  • Have been awarded multiple GEMs from the Chief General Manager, General Manager, Deputy General Manager and Assistant General Manager during my stint at State Bank of India.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Branch Manager

State Bank of India
12.2017 - Current

Certificate in Commercial Credit - Credit Management

Moody's

Certified Associate of Indian Institute of Bankers - Finance

Indian Institute of Banking And Finance

Certificate Course in Foreign Exchange Operations - International Finance

Indian Institute of Banking And Finance

Junior Associate of Indian Institute of The Bankers - Finance

Indian Institute of Banking And Finance

Bachelor of Engineering - Instrumentation Technology

JSS Academy of Technical Education

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Rahul Agrawal