Summary
Overview
Work History
Education
Skills
Hobbies
Personal Details
Accomplishments
Timeline
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Rahul Akula

Hyderabad

Summary

Dynamic Team Leader with a proven track record at VXI Global Solutions, excelling in performance management and strategic planning. Enhanced customer satisfaction through innovative policies and effective relationship building. Spearheaded process improvements, achieving significant operational efficiency while fostering team development and collaboration. Adept at problem-solving and driving results in high-pressure environments.

Overview

14
14
years of professional experience

Work History

Team Leader

VXI Global Solutions, Hyderabad
Hyderabad
12.2024 - Current
  • Developed policies and procedures that enhanced customer satisfaction ratings.
  • Managed operational reports, including Attendance Adherence and Client Scorecard, performing statistical analyses for team needs.
  • Participated in cross-functional meetings to define action plans addressing operational issues.
  • Controlled attrition rates by implementing strategies for timely backfills.
  • Created monthly reports detailing progress on key initiatives.
  • Oversaw daily workflow of team members to achieve organizational objectives.
  • Facilitated staff development through targeted training, coaching, and feedback.
  • Identified and implemented process improvements to boost overall efficiency.

Team Lead

24-7 Intouch Pvt LTD
Hyderabad
10.2019 - 12.2024
  • Coached team members on essential techniques to enhance job performance.
  • Trained new staff in relevant processes and procedures.
  • Trained new hires on company procedures and safety protocols.
  • Established professional relationships to facilitate prompt issue resolution.
  • Evaluated employee skills regularly, providing targeted training and mentoring.
  • Participated in cross-functional team-building activities to strengthen collaboration.
  • Developed daily and monthly production output plans to meet customer service goals.

Senior Travel Sales Consultant

Panya Computech LLP
Hyderabad
09.2016 - 08.2019
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Handled escalations and reporting that required for management.
  • Team hurdles to motivate and boost up their performance.
  • Developed process improvements and long-term business strategies through analysis of customer feedback

Senior Travel Sales Consultant

Global Hoppers Pvt LTD
Hyderabad
09.2013 - 09.2016
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Sales Associate

Zen3 Info Solutions Pvt LTD
Hyderabad
04.2011 - 08.2013
  • Responsible for organic growth by maintaining healthy relationship with the existing customers.
  • Constantly doing market analysis as well as competitor analysis.
  • Responsible for Data generation.
  • Meet the targets of Productivity and Quality.
  • Constantly getting updated with the latest Activities and updates from Process.

Education

Intermediate -

BSRV Naidu Junior College
India
03.2008

High School -

Amaravathi Grammer High School
India
04.2005

Bachelor of Arts -

Sri Sai Colege
Hyderabad

Skills

  • Project management
  • Performance management
  • Relationship building
  • Client service
  • Problem solving
  • Strategic planning

Hobbies

  • Playing Cricket
  • Carroms
  • Volley Ball

Personal Details

  • Name: Akula Rahul
  • Fathers Name: A N Sudharshan
  • Date of Birth : 10-10-1990
  • Marital Status: Married
  • Languages Known : English, Telugu and Hindi
  • Nationality & Religion: Indian, Hindu

Accomplishments

• Best Team Leader Award – Best performing team and exceptional delivery

• Client Appreciation Award

Timeline

Team Leader

VXI Global Solutions, Hyderabad
12.2024 - Current

Team Lead

24-7 Intouch Pvt LTD
10.2019 - 12.2024

Senior Travel Sales Consultant

Panya Computech LLP
09.2016 - 08.2019

Senior Travel Sales Consultant

Global Hoppers Pvt LTD
09.2013 - 09.2016

Sales Associate

Zen3 Info Solutions Pvt LTD
04.2011 - 08.2013

Intermediate -

BSRV Naidu Junior College

High School -

Amaravathi Grammer High School

Bachelor of Arts -

Sri Sai Colege

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Rahul Akula