Rahul Akula
Hyderabad
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Regalix Pvt LTD
Hyderabad
01.2026 - Current
- Managed team operations to improve service delivery and boost client satisfaction.
- Review operational reports (Attendance adherence, Client scorecard & Metric Management reports) and perform statistical analysis to gather data for operational and forecast team needs.
- Monitored key performance metrics to identify areas of improvement.
- Assisted Operations Director in conducting performance reviews, identifying root causes, and recommending action plans to address performance gaps across key metrics (tNPS, AICR, AHT, Sales & Quality).
- Conducted regular communication and interactions with clients to ensure adherence to deadlines and thresholds.
- Control attrition keeping it to the minimum and plan for timely back fills.
- Coordinated sales strategies across multiple channels to maximize market reach.
- Conducted regular meetings with team members to review goals and objectives.
- Coached sales team members on best practices for customer interactions.
Team Leader
VXI Global Solutions
Hyderabad
12.2024 - 10.2025
- Effective management and leadership of multiple teams in businesses ranging from Technology to Telecom.
- Involved in setting team goals, conducting performance evaluations, and providing guidance and support to a group of FTEs.
- Maintained a high level of client satisfaction by meeting SLAs and deadlines within defined timelines.
- Constantly worked towards building strong relationships with clientele by understanding their needs and providing exceptional services.
- Identified opportunities to streamline and optimize operational processes to increase efficiency and reduce operational costs.
- Established and monitored KPIs to measure team and individual performance, ensuring FTEs aligned with organizational objectives.
- Developed policies and procedures that enhanced customer satisfaction ratings.
- Managed operational reports, including Attendance Adherence and Client Scorecard, performing statistical analyses for team needs.
Team Lead
24-7 Intouch Pvt LTD
Hyderabad
10.2019 - 12.2024
- Coached team members on essential techniques to enhance job performance.
- Trained new staff in relevant processes, procedures, and company safety protocols.
- Established professional relationships to facilitate prompt issue resolution.
- Evaluated employee skills regularly, providing targeted training and mentoring.
- Participated in cross-functional team-building activities to strengthen collaboration.
- Developed daily and monthly production output plans to meet customer service goals.
Team Leader
Panya Computech LLP
Hyderabad
09.2016 - 08.2019
- Responded to clients' questions, issues, and complaints, finding appropriate solutions.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Handled escalations and reporting required for management.
- Conducted team huddles to motivate and boost performance.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Senior Travel Sales Consultant
Global Hoppers Pvt LTD
Hyderabad
09.2013 - 09.2016
- Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Managed client travel bookings for diverse destinations, ensuring satisfaction and efficiency.
- Conducted market research to identify emerging travel trends and opportunities.
Sales Associate
Zen3 Info Solutions Pvt LTD
Hyderabad
04.2011 - 08.2013
- Responsible for organic growth by maintaining healthy relationships with existing customers.
- Constantly performed market and competitor analysis.
- Responsible for data generation.
- Met productivity and quality targets.
- Stayed updated with the latest activities and process updates.
Education
Bachelor of Arts -
Sri Sai Degree College
Hyderabad 06.2022 - 06.2026
Intermediate -
BSRV Naidu Junior College
IndiaHigh School -
Amaravathi Grammar High School
IndiaSkills
- Project management
- Performance management
- Team building
- Performance metrics
- Problem solving
- Billing/FTE
- Client relationship management
- Process improvement
- Data Analysis & Reporting
- Sales expertise
Awards
- Best Team Leader Award (Q2 & Q3), Shining through excellent performance and exceptional delivery.
- Client Appreciation Award, Leadership and Delivery Skills.
Hobbies and Interests
- Playing Cricket
- Carroms
- Volley Ball
Languages
- English, C2 - Proficient
- Telugu, C2 - Proficient
- Hindi, B1 - Intermediate
Personal Information
- Father Name : Akula Sudharshan
- Date of Birth: 10/10/90
- Nationality: Indian
- Marital Status : Single
- Religion: Hindu
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Upper Intermediate
B2
Key achievements
- Achieved 200% of monthly sales target (3% vs. 1.5% target), delivering the highest sales performance for the period.
- Recognized by the client for leading the Best Performing Team across 4 locations, highlighting
- Superior service delivery and team management.
- Awarded Best Team Lead in the Line of Business (LOB) for outstanding leadership and operational performance.
- Reduced business attrition by 4% by driving engagement initiatives and strong people management practices.
- Successfully managed a team of 44 +FTEs, ensuring consistent delivery of SLAs and client expectations.
- Handled critical client escalations and maintained 35% CSAT, strengthening client relationships
Certification
- Lean - Foundation and Principles, Process Improvement
- Six Sigma - Improvement Techniques, Key Metrics, Root Cause Analysis, Attaining Faster Delivery in Less Waste, Waste elimination using 5S
Timeline
Team Leader
Regalix Pvt LTD
01.2026 - Current
Team Leader
VXI Global Solutions
12.2024 - 10.2025
Bachelor of Arts -
Sri Sai Degree College
06.2022 - 06.2026
Team Lead
24-7 Intouch Pvt LTD
10.2019 - 12.2024
Team Leader
Panya Computech LLP
09.2016 - 08.2019
Senior Travel Sales Consultant
Global Hoppers Pvt LTD
09.2013 - 09.2016
Sales Associate
Zen3 Info Solutions Pvt LTD
04.2011 - 08.2013
Intermediate -
BSRV Naidu Junior College
High School -
Amaravathi Grammar High School