Rahul Ambarae
Team leader
Hyderabad,TG
Summary
Proven leader with extensive experience at Accenture Solutions Pvt.Ltd, excelling in team supervision and problem-solving. Elevated team performance and individual growth through effective mentoring and coaching, achieving significant enhancements in productivity. Skilled in both people management and performance improvement, adept at fostering collaboration and driving results.
Overview
10
10
years of professional experience
Work History
Team Leader
Accenture Solutions Pvt.Ltd
09.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Subject Matter Expert (SME)
Accenture Solutions Pvt.Ltd
08.2019 - 09.2020
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
Technical Support Executive
Accenture Solutions Pvt.Ltd
03.2017 - 08.2019
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency.
- Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team.
- Coordinated with vendors to resolve hardware and software issues beyond internal capabilities, ensuring timely resolution for customers.
Customer Service Representative
Wipro Technologies
09.2016 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Technical Support Executive
Tech Mahindra BPO
03.2014 - 08.2015
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Cultivated procedures and standards for system monitoring, investigation and maintenance.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Education
B-Tech - Computer Science And Programming
Ashoka Institute of Engineering And Technology
Nalgonda, India 04.2001 -
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Problem-Solving
Mentoring
People Management
Coaching
Performance Improvement
Timeline
Team Leader
Accenture Solutions Pvt.Ltd
09.2020 - Current
Subject Matter Expert (SME)
Accenture Solutions Pvt.Ltd
08.2019 - 09.2020
Technical Support Executive
Accenture Solutions Pvt.Ltd
03.2017 - 08.2019
Customer Service Representative
Wipro Technologies
09.2016 - 03.2017
Technical Support Executive
Tech Mahindra BPO
03.2014 - 08.2015
B-Tech - Computer Science And Programming
Ashoka Institute of Engineering And Technology
04.2001 -