Rahul Ansurkar
Customer Support
ALIBAG,RAIGAD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
CUSTOMER SUPPORT ASSOCIATE
NITCO REALITIES PVT.LTD
03.2020 - Current
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
Sales Promoter/ Customer service executive
NITCO TILES Ltd
ALIBAG
02.2018 - 02.2020
- Promoting products to customer and generating sales by convincing them
- Handling Tiles display showroom by arranging tiles in proper format as well as taking care of all showroom
- Escalate unresolved complaints of customer to designated departments for further investigation
- Confer with customers by telephone or in person to provide information about product
- Visit customer site and resolve the complaints as per company policy
- Keep records of customer interactions recording details of inquiries, complaints as well as action taken
- Collating data and preparing daily as well as monthly reports
- To remain as basic point of contact for customers with queries, complaints, feedback’s, requests.
UNIT SALES MANAGER
BIRLA SUNLIFE INSURANCE
12.2015 - 12.2018
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Back office associate
OCWEN FINANCIAL SOLUTION PVT LTD
07.2009 - 01.2014
- Handling customer’s financial documentation regarding loan modification
- Extracting the data from Client provided Tool
- Collating data and preparing daily as well as monthly reports
- Maintaining all details of Day to Day Analysis of customer data.
MIS
02.2014 - 10.2015
- Yash education Coaching class faculty
- Teaching various subjects as well as handling
Phone banking officer
ICICI BANK
11.2007 - 06.2009
- Credit cards)
- Handling credit card customers queries over phone
- Providing detail feautres of product to customer
- Resolving or escalating customer complaints in timely manner
- Analysis of Customer calls
- Handling and solving the queries of the customer.
Customer care executive
Reliance bpo
01.2007 - 10.2007
- To remain as basic point of contact for customers with queries, complaints, feedback’s, requests
- Ensuring timely and professional responses to all complaints, requests and queries received
- Proper recording and scrutiny of the complaints received
- Efficient dealing of complaints to completion and enabling satisfaction of customer
- Rendering useful administrative support to other members of the customer care team.
Education
Bachelor of Science - Chemistry
MUMBAI UNIVERSITY
J.S.M.COLLEGE , ALIBAG 02.2003 - 02.2004
HSC -
MAHARASHTRA STATE BOARD
J.S.M.COLLEGE ALIBAG 02.1998 - 10.1999
Skills
Active Listening Skilllsundefined
Certification
OPERATIONS MANAGEMENT COURSE
Timeline
OPERATIONS MANAGEMENT COURSE
10-2022
CUSTOMER SUPPORT ASSOCIATE
NITCO REALITIES PVT.LTD
03.2020 - Current
Sales Promoter/ Customer service executive
NITCO TILES Ltd
02.2018 - 02.2020
UNIT SALES MANAGER
BIRLA SUNLIFE INSURANCE
12.2015 - 12.2018
MIS
02.2014 - 10.2015
Back office associate
OCWEN FINANCIAL SOLUTION PVT LTD
07.2009 - 01.2014
Phone banking officer
ICICI BANK
11.2007 - 06.2009
Customer care executive
Reliance bpo
01.2007 - 10.2007
Bachelor of Science - Chemistry
MUMBAI UNIVERSITY
02.2003 - 02.2004
HSC -
MAHARASHTRA STATE BOARD
02.1998 - 10.1999
Similar Profiles
JESSE BENDERJESSE BENDER
Carpenter at Urbane Realities LLCCarpenter at Urbane Realities LLC
Geeta ShahGeeta Shah
Company Secretary & Compliance Officer at NITCO LimitedCompany Secretary & Compliance Officer at NITCO Limited
Emily YoungEmily Young
Sr. Business Implementation Specialist at NitcoSr. Business Implementation Specialist at Nitco
Kunal Ramesh YadavKunal Ramesh Yadav
Software Engineer at CeXSoftware Engineer at CeX
Nikhil PatilNikhil Patil
Python Developer at Valuedx PVT LTDPython Developer at Valuedx PVT LTD