Rahul Arora
Indore
Summary
To secure a challenging position where I can effectively contribute my skills set and professional experience for the development of the any organisation and their personal growth. Strong communications and relationship management professional with strong background enhancing cross-functional collaboration. Skilled in establishing strong channels of communication between departments.
Overview
13
13
years of professional experience
Work History
Regional Head Operation & Sales
Lakshya Overseas
Indore
01.2023 - Current
- Trained employees on optimal processes and use of equipment to boosting department productivity
- Hired and evaluated associates and management staff to add to workforce and meet demands
- Fostered positive relationships with customers to maximise satisfaction, retention and experience
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Exceeded team goals by partnering with staff to share and implement customer service initiatives
- Developed and shared best practices across company to align with objectives and quality standards
- Oversaw budget, accounting and payroll to meet deadlines
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
- Coached and trained team members
- Streamlined operations to consistently deliver on targets
- Analysed customer data to identify opportunities and improve relationships
- Analysed strategic, core and support processes to recommend improvements
- Provided leadership to develop business plans and promote organisational vision
- Oversaw employee recognition programme to encourage professional development and high performance
- Conferred with board of directors to establish values and mission
- Inspected new products to assess quality and preparedness
- Implemented operational strategies to build customer loyalty and retention.
- Analyzed team performance on weekly basis through review of in-depth reports.
Sr. Counselor (Australia)
IDP Education Private Ltd
Indore
02.2022 - 02.2023
- Provide comprehensive guidance and counseling to students regarding study options, courses, universities, and career pathways in Australia
- Lead a team of counselors, overseeing their work, providing guidance, and ensuring that the team is aligned with the organization's goals and objectives
- Responsible for different KPI’s of the organization and ensure about meeting the Individual targets, team targets
- Establish and maintain strong relationships with universities and educational institutions in Australia
- Collaborate with university representatives to stay informed about course offerings, admission criteria, scholarships, and any updates or changes relevant to students
- Stay updated with changes and developments in Australian education policies, university admissions processes, and visa regulations
- Attend professional development seminars, workshops, and conferences to enhance counseling skills and knowledge.
Sr. Counselor(AUS, UK, CAN)
Edwise International
01.2016 - 02.2022
- Involved in counseling students who are interested in studying abroad, providing guidance and information based on their desired country
- Also, I had recruit students for various universities in different countries
- This includes coordinating with both universities and students to handle the necessary documentation process through email and phone communication, includes prepare students for their journey, the individual conducts mock interviews and assists in interview preparation
- Responsible for training new counselors or interns joining the organization
- This involves imparting knowledge about different countries' education systems, university requirements, visa processes, and other relevant information
- Additionally, I was engaged in marketing activities such as organizing events, education fairs, pre-departure sessions, visiting institutes, and conducting seminars and presentations to promote study abroad opportunities.
Software Developer
Affimintus Technology Pvt. Ltd
07.2015 - 12.2015
- (a) to work on company In house project (b) to understand the client requirements and insure them about products
- (c) worked on front end development (d) Deployed the project in real time testing
Exam Coordinator & Admission Counselor
Rishiraj institute of technology, Indore, LNCT
09.2012 - 01.2015
- Responsibilities: (a)( Registration, Enrollment & Counseling of Students in admission department
- (b) arrange for printing of question papers;
- to arrange to get performance of the candidates at the examinations properly Assessed, and process the results;
- (c) to arrange for the timely publication of results of examinations and other tests
- (d) to review from time to time, the results of university examinations and forward reports thereon to the Head of Branches
- (e) As may be prescribed or assigned Duties, from time to time, by the Superintendent Examination
Public Relation
Nardhana Infrastructure
02.2010 - 07.2012
Education
Master of Computer Applications -
07.2015
Bachelor of Computer Applications -
07.2011
- Affiliated from Devi Ahilya Vishvidhyalaya
Skills
- Problem Solving, Strong Leadership, Cross- cultural competence, Strategic Thinking, Analytical Marketing, Logical assessment, Optimistic Approach, Adaptability, Deep understanding of business acumen
- Organizational skills and competences:
- Communication skill, & Maintain relation with Consumer, Skilled at conceptualizing and implementing strategic publicity campaigns and communicating effectively with internal and external audiences
- Performance reporting
- Continuous improvements
- Analytical problem-solving
- Workforce training and development
- Market penetration
- Technical skills & competences:
- Microsoft Office:
- Advanced proficiency in Microsoft Office Works Suite to include Access, Excel, Outlook Express, Power Point, Word, and Word Pad Typing speed of 25-30 wpm 94% accuracy
- Languages:Knowledge of C, C, HTML, CSS, Java, SQL, PL/SQL
- Others: Abilities at maintaining graphic standards and internet Operation
Professional Synopsis
- A creative mind with excellent communication, initiative, people management & interpersonal skills
- International Education Specialist with over 10+ years of experience in:
- International University Admission, Domestic Admission,
- Sales & Operations
- Training & Development
- Study Abroad Counseling, Career Counselings
- Visa Processing (Student, Dependent)
- Database Management
- Client Relationship Management
Timeline
Regional Head Operation & Sales - Lakshya Overseas
01.2023 - Current
Sr. Counselor (Australia) - IDP Education Private Ltd
02.2022 - 02.2023
Sr. Counselor(AUS, UK, CAN) - Edwise International
01.2016 - 02.2022
Software Developer - Affimintus Technology Pvt. Ltd
07.2015 - 12.2015
Exam Coordinator & Admission Counselor - Rishiraj institute of technology, Indore, LNCT
09.2012 - 01.2015
Public Relation - Nardhana Infrastructure
02.2010 - 07.2012
MIT - Master of Computer Applications,
Soft Vision College - Bachelor of Computer Applications,
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