Rahul Arora
IT Project Manager
Ghaziabad
Summary
Highly competent and seasoned IT project management professional with over 13+ years of experience in successfully managing and deploying IT projects. Skilled in leading multi-disciplinary teams of varying sizes and handling complex programs of work. Proven ability to build strong relationships with key stakeholders and cross-functional teams, ensuring seamless end-to-end project management. Thrives in management roles that demand a rigorous, high level of dedication and focus to deliver expected business outcomes using different methodologies. Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Quick to learn new technologies and processes, driving success through innovative solutions. Demonstrated track record of effectively managing multiple projects and delivering exceptional results.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
6
6
Certifications
Work History
Program & Project Mgmt. Specialist
Accenture
11.2024 - Current
- Company Overview: Accenture is a global professional services company with leading capabilities in digital, cloud and security
- Combining unmatched experience and specialized
- Led end-to-end execution of Managed & Professional Services projects, including Data Center deployments, AWS and Azure migrations, and server migrations, ensuring timely delivery and customer satisfaction
- Successfully managed technical projects from initiation to completion, ensuring seamless execution and achieving 100% customer satisfaction with no complaints from clients or internal leadership
- Oversaw project budgets and timelines, ensuring efficient resource allocation and keeping teams focused to consistently meet schedule targets and deliverables
- Conducted thorough requirement analysis with customers and collaborated with project sponsors to develop comprehensive project charters aligned with business objectives
- Facilitated regular status meetings with project teams and provided detailed progress reports to senior management, ensuring alignment and timely issue resolution
- Establish & maintain a Risk and Issue register identifying new risks and response and mitigation strategies
- Successfully delivering complex projects and programmes to meet business expectations and deliver results
- Accenture is a global professional services company with leading capabilities in digital, cloud and security
- Combining unmatched experience and specialized
Sr. Project Manager
Navisite India Pvt. Ltd.
05.2022 - 10.2024
- Company Overview: Leading IT Company in Solutions in Hardware, Software, Services, Mobility, Analytics, and Cloud
- Handling end-to-end Project Management which includes projects like Data Centre deployment and upgradation, Fibre Connectivity, Server migrations and deployment on Cloud, and Database server upgradation
- Monitored project budgets and expenses, ensuring projects were delivered within financial constraints
- Coordinated cross-functional teams, ensured proper resource allocation, and tracked project performance to ensure timely completion
- Provide planning and implementation of private/public cloud-managed solutions, focusing on requirements
- Deployed the customer environment on platforms like AWS, Azure, and VMware
- Plan virtual and physical infrastructure and applications server and deployed them as per the requirement of the customer
- Escalating deviations to the PMO and stakeholders promptly and taking necessary actions to keep the project on track
- Identify and mitigate risks, ensuring that projects meet quality standards and business requirements
- Streamlining & restructuring the existing business and IT processes in adherence with industry standards
- Project communications - Ensure that all milestones, dates, project plans, and changes are communicated to all stakeholders (internal/external)
- Leading IT Company in Solutions in Hardware, Software, Services, Mobility, Analytics, and Cloud
Associate Manager
HCL Technologies Ltd.
04.2015 - 03.2022
- Company Overview: Leading Offshore IT & Software Development Outsourcing Company offers various services like software consulting, application development, and Telecom deployment
- Handling end-to-end Project Management that primarily includes planning, organizing, managing, and controlling
- Gathering client information related to LAN, WAN, Avaya Phones, Cisco IP Phones, Cloud (Azure & AWS), and Wireless
- Creating a high-level diagram and low-level diagram in MS Visio with Presales and cross-functional team, preparing document library as per the client's requirement
- Worked on Telecom Projects like Migration Radius to ISE authenticate, FTTH, Aruba, and Cisco Wireless Controller and Access point
- Develop detailed Work Plans, Project Schedules, and Resource plans in conjunction with the project team members and businesses
- Tracking & Managing the Project activities like Change Management, Risk Management, Schedule Management, Cost Management & Vendor Management
- Clear communication with internal & external stakeholders and ensuring Project updates covering all aspects are disseminated
- Continuous team meetings to review the project progress after preparing the risk & status reports for internal & external stakeholders
- Handling the team size of 8 to 10 people as per the project need
- Managing healthy client relationships by following the customer-centric approach, ensuring timely deliverables as per the customer standards and quality
- Leading Offshore IT & Software Development Outsourcing Company offers various services like software consulting, application development, and Telecom deployment
Sr. Network Exe.
Iyogi Technical Support Pvt. Ltd.
07.2014 - 01.2015
- Company Overview: Iyogi is a leading professional tech support company that provides services to consumers and small businesses across various platforms
- Managing team to meet RFP/Tender timelines, reviewing proposals, pricing & recommending the best solution
- Develop a Plan to track project progress and provide periodic updates to the client
- Was handling the FTTH and Lease Line project with multiple vendors
- Co-coordinating with various Cross-functional Teams, Translation Teams & Technology teams for the preparation of the final bid to be presented to the prospective client
- Doing this by highlighting the impact, risks, and consequences of any managerial decisions and coming up with possible alternatives and different perspectives to clients’ problems
- Provides direct support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications
- Preparing customized Presentations, Business proposals, Collaterals, and Case studies for Prospective clients
- Ensure SLA compliance for all incidents and service calls
- Applying domain expertise and innovative ideas to architect/design solutions and evaluate multiple options to meet client’s business requirements
- Ensure adherence to Incident management standardization codes
- Preparing customer presentations, case studies, marketing materials, and collaterals brochures for the sales team for global markets
- Iyogi is a leading professional tech support company that provides services to consumers and small businesses across various platforms
Sr. System Administrator
TPF Technologies Pvt. Ltd.
08.2013 - 06.2014
- Company Overview: TPF Technologies is a global smart shore software services and technology company providing consulting services and product development solutions to small and medium-sized enterprises (SMEs)
- Handling and managing a complete IT team
- Including activities such as training, communication, and documentation
- Detailed project plan is prepared with timelines for each deliverable with milestones and shared with the client for approval
- Define the scope, budget, and schedule for the operations project and identify project risks and recommend appropriate resolutions
- Address questions and concerns of the project team, management, and customer in a professional and confident manner and ensure that project deliverables meet customer expectations
- Responsible for working on Gits/SVN Source Code Server
- Responsible for Wi-Fi, CCTV, PRI Lines, and Printers
- Handing Quick Heal Antivirus Console
- Participating in the complete system builds, upgrades, migrations, code deployments, and patch management
- Using Python for automation and efficient management
- Responsible for administrating DNS, DHCP, AD, and RIS Servers
- Managing user accounts, roaming, mandatory profiles, and home folder, quota & NTFS permissions
- TPF Technologies is a global smart shore software services and technology company providing consulting services and product development solutions to small and medium-sized enterprises (SMEs)
Technical Trainer
HCL Infosystems Ltd.
02.2008 - 10.2010
- Company Overview: HCL Infosystems is India´s premier hardware, services & system integration organization offering products like Computing, Storage, Networking, Security, Telecom, Imaging, and Retail
- Impart extensive training to corporate & retail batches
- Participate in proxy server daily
- Responsible for network infrastructure and maintaining computer labs
- Install accessories such as office tools, antivirus, and other updates, etc
- Set up user data folders permission & provide user administration
- Install & configure network printer & print server, maintain dot metric /inkjet /LaserJet printers
- HCL Infosystems is India´s premier hardware, services & system integration organization offering products like Computing, Storage, Networking, Security, Telecom, Imaging, and Retail
Education
MSc. - IT
Global National University
B.COM (Pass) - undefined
Delhi University
Skills
Requirements Analysis
Certification
PMI-PMP
Timeline
Program & Project Mgmt. Specialist
Accenture
11.2024 - Current
Sr. Project Manager
Navisite India Pvt. Ltd.
05.2022 - 10.2024
Associate Manager
HCL Technologies Ltd.
04.2015 - 03.2022
Sr. Network Exe.
Iyogi Technical Support Pvt. Ltd.
07.2014 - 01.2015
Sr. System Administrator
TPF Technologies Pvt. Ltd.
08.2013 - 06.2014
Technical Trainer
HCL Infosystems Ltd.
02.2008 - 10.2010
B.COM (Pass) - undefined
Delhi University
MSc. - IT
Global National University
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