RAHUL ASHOK RAJAK
Mumbai
Summary
Dynamic Client Success Manager with a proven track record at NTT Global Data Centers, adept at driving renewal sales and enhancing client relationships. Expert in collection management and financial reporting, achieving a 10-15% increase in annual contract value through strategic oversight and effective negotiation. Committed to delivering exceptional results and fostering business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Assoc Specialist Client Success Manager
NTT Global Data Centers & Cloud Infrastructure India Private Limited
06.2023 - Current
- Managed a portfolio of 45+ strategic accounts, building strong relationships that led to successful renewals and upselling services, resulting in a 10-15% increase in annual contract value.
- Oversaw the end-to-end invoicing process, from submission to collection, ensuring accuracy and timeliness in all transactions.
- Implemented data-driven success plans and conducted timely follow-ups, consistently meeting collection targets, and reducing outstanding payments while streamlining the payment process.
- Lead a cross-departmental team to address key customer issues, significantly reducing resolution times, and enhancing overall customer satisfaction scores.
- Negotiated and finalized multi-year renewal agreements with key accounts, achieving nearly 90% of targeted renewal rates.
- Arranged monthly reviews with customers, including audits and service reconciliations, to ensure transparency and maintain strong client relationships.
Asst. Manager Business Finance
Aurionpro Solutions Limited
04.2018 - 06.2023
- Reporting to the Director of Finance and Commercial - Key Result Areas: Bills Receivable, Customer Invoicing based on an achieved milestone as per the work order and financial workings in coordination with the Project/Delivery Head.
- Bills Payable - Reviewing and approving vendor invoices for submission to accounts, and managing cash position and cash flow forecasting for timely payments.
- Bid Management - Providing financial data and working out financial eligibility for the presales team at the time of bid submission, getting them CA certified, and assisting in the preparation of commercials, and arranging bank documents like e-SBTR, bank guarantees, etc.
- Strategic Responsibilities: Broadcasting Collection Dashboard, and Billing Dashboard, to the Management.
- Preparing the Revenue Projection Report for the management, and following up with the sales/business team for billing targets.
- Preparing the Sales Receivable Report and following up with the Sales/Business Team for collections targets.
- Collection and Utilization Report (Cash Flow) - Assembling data to compare Collection and Utilization to identify the actual cash position of the business.
- Revenue and Expense Report (PnL) - Comparing billing and costs of each project to arrive at the gross profit or loss of the projects.
- Project Tracker - Maintaining a project tracker for each project to monitor invoicing based on the work order and billing plan, and collection received against each invoice, total POs, PRS-invoices, bank guarantees, and any other additional costs incurred on the project.
- Handling audit requirements and accounts queries, fulfilling the auditor's requirements for the smooth closure of internal and external audits.
Senior Executive Finance Accounts
State Street Syntel Services
05.2013 - 01.2018
- Reporting to Deputy Manager - Key Result Areas: Monthly forecasting and Comparison of Profit and loss accounts reporting to Management and Bank Reconciliation, Responsible for vendor vouching and payments.
- Day to day issuing of client accounts statements and payment reminder over the calls & emails.
- Preparation of MIS Report.
- Handling Cash Activities, Federal Reserve Fund Transfers, Processing Cash and Wire Payment on payment platform via SWIFT.
- Processing Forex Transactions and Processing Capital Call as per the Client directives.
- Making the Payment of the Management fee, Audit fees, Custody Services fees, Contribution and Dividend Reinvestments & Interacting with Investment Managers & client Services on daily basis to resolve queries.
- Daily Reconciliation of Cash Breaks and Stock Breaks AND Resolving Daily Cash exceptions and discrepancies between accounting and Custody.
- Monitoring Clients Cash Balances and Researching overdraft funds.
- Improve processes by developing or implementing best practices.
Finance Executive
First Data India Pvt Ltd
04.2012 - 05.2013
- Handling Accounts Payable Vendor payment processing in Oracle.
- Working of Intercompany expense cross charge, Raising Invoices Rent Payment, Advance Payments, Supplier payment, Foreign Remittance.
- Cash handling and Petty Cash processing.
- Making payment of Vendor & Employee by NEFT, RTGS & Fund transfer.
- Vendor Reconciliation, MIS Report, Weekly Vendor Report, Cheque Status Updation.
- Manage Petty Cash Payments of branches within TAT.
- Maintaining payment tracker and preparing provision file.
- Foreign Remittance and Posting entries of foreign bank accounts receivables.
Education
MBA/PGDM - Finance
Symbiosis Centre for Distance Learning (SCDL)
01.2019
B.Com - Commerce
Mumbai University
01.2010
Skills
- Renewal sales expertise
- Collection management strategies
- Client relationship management
- Business growth initiatives
- Communication effectiveness
- Negotiation proficiency
- Reporting and analytics management
- Change implementation strategies
- Bid proposal management
- Strategic oversight responsibilities
- Revenue projections and analysis
- Financial reporting for sales transactions
- Project oversight and tracking systems
- Accounting fundamentals
- Audit processes and handling
Certification
- Software Programming Degree from NIIT
Hobbies and Interests
- Enjoy Music
- Running
- Love cooking
Languages
- English
- Hindi
- Marathi
Timeline
Sr. Assoc Specialist Client Success Manager
NTT Global Data Centers & Cloud Infrastructure India Private Limited
06.2023 - Current
Asst. Manager Business Finance
Aurionpro Solutions Limited
04.2018 - 06.2023
Senior Executive Finance Accounts
State Street Syntel Services
05.2013 - 01.2018
Finance Executive
First Data India Pvt Ltd
04.2012 - 05.2013
MBA/PGDM - Finance
Symbiosis Centre for Distance Learning (SCDL)
B.Com - Commerce
Mumbai University
Similar Profiles
Chetan SharmaChetan Sharma
Storage Administrator – Level 3 at NTT Global Data Centers & Cloud Infrastructure India Private LimitedStorage Administrator – Level 3 at NTT Global Data Centers & Cloud Infrastructure India Private Limited
Souvik DasSouvik Das
Data Analyst at NTT Global Data Centers & Cloud Infrastructure India Private LimitedData Analyst at NTT Global Data Centers & Cloud Infrastructure India Private Limited
Sathish GovindarajSathish Govindaraj
Senior Engineer (Wintel Engineer) at NTT Global Data Centers & Cloud Infrastructure India Private LimitedSenior Engineer (Wintel Engineer) at NTT Global Data Centers & Cloud Infrastructure India Private Limited
Ritika RaoRitika Rao
Media and Graphic Design Analyst at AccentureMedia and Graphic Design Analyst at Accenture
Amitkumar MauryaAmitkumar Maurya
Associate Consultant at Intellect Design Arena LimitedAssociate Consultant at Intellect Design Arena Limited