Rahul Bahuguna

In my role as a part of the Capgemini family, I had the exciting opportunity to dive into the world of Cisco TAC, specifically supporting Webex Cloud Collaboration. Here's a glimpse into my journey:

• Applied technical expertise in Cisco technologies and Webex Cloud Collaboration to deliver advanced technical support and resolve complex issues.
• Coordinated deployments of new software, feature updates and fixes.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Worked collaboratively with cross-functional teams to address escalated issues, fostering knowledge sharing and contributing to team performance.
• Translated technical concepts and information into terms parties could easily comprehend.

• Crafted personalized training experiences, tailoring modules to match the unique needs of each trainee within the dynamic world of Dell's client programs. This approach ensured that every new team member felt seen and equipped with relevant skills for success.
• Nurtured the growth of trainees by conducting thoughtful performance evaluations. Providing constructive feedback, I aimed to inspire continuous improvement and supported each individual's journey to excellence within the Dell-driven training landscape.
• Fueled a spirit of collaboration by encouraging trainees to share stories and insights. Through interactive sessions and group discussions, I aimed to create an environment where everyone, inspired by Dell's ethos, learned together and built connections that extended beyond training sessions.

• In my role as a Technical Support Advisor, I was the go-to person for all things technical, from the straightforward to the complex.
• My focus was on the world of Dell products—hardware, software, and everything in between.
• Picture this: I was the friendly voice on the other end, assisting both internal and external users.
• My mission? Answering questions and unraveling the intricacies, making sure Dell's technology seamlessly became a part of their journey.
• It wasn't just about solving problems; it was about being the human touch in Dell's tech world.