Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic
Rahul Bajaj

Rahul Bajaj

Gurugram

Summary

Management Professional with 50+ months of client servicing experience in Operations and Marketing for Telecom, Manafucturing and BFSI, Known for Precision and Analytical skills. Proficient in Process optimization, Account management, Market research and Pipeline Management. Aspiring to lead teams, optimize processes, and drive industry success through Strategic Initiatives and Digital Transformation Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Advance Management Trainee

IFB Industries Pvt. Ltd.
New Delhi
06.2024 - Current
  • Collaborated with senior management to ensure successful implementation of projects.
  • Developed reports and presentations summarizing results from research activities.
  • Organised meetings and workshops to discuss business strategies and objectives.
  • Prepared monthly reports detailing project status, budget allocations.
  • Shadowed managers to gain an understanding of organizational expectations and management techniques.
  • Resolved customer complaints by communicating effectively with all stakeholders.

Global Transfer Agency Associate

Fidelity International
12.2020 - 05.2023
  • Collaborated with stakeholders to deliver exceptional service to a diverse portfolio of 14+ corporate wholesale clients across APAC and Offshore region
  • Demonstrated a strong ability to build and maintain strong client relationships, receiving the "Make a Difference Award" twice based on client recommendations
  • Led an 8-member project team in successfully transitioning an outdated fax-based process to an automated system for stock transfer requests, meeting business requirements and improving operational efficiency
  • Conducted financial impact analysis and delivered comprehensive risk assessments for strategic decision- making across multiple projects, including fund reshaping, bank mandates and record maintenance
  • Achieved significant cost reductions ranging from 2% to 7% by optimizing organizational business processes

Customer Service Advisor

British Telecom
06.2019 - 12.2020
  • Pioneered the identification of lucrative opportunities to upsell British Telecom's products and services, catalyzing remarkable revenue growth
  • Achieved a notable 30% increase in upselling rates, surpassing monthly sales targets consistently
  • Built and maintained strong client relationships, resulting in a 25% increase in customer satisfaction scores and a 10% growth in recurring business
  • Maintained a customer retention rate of over 35% by successfully addressing queries and providing value solutions

Education

MBA - Marketing

School of Inspired Leadership
Gurugram
05-2024

Bachelor in Business Administration -

Maharaja Agrasen Institute of Management Studies
05.2019

Skills

  • Account Management
  • CRM
  • Leadership
  • Marketing
  • Business Development
  • Branding
  • Problem Solving
  • Market research
  • Process Optimization
  • Digital Marketing
  • Vendor Management
  • Operations Support
  • Project Support
  • Customer Relations
  • Business Planning
  • Customer Relationship Management (CRM)
  • Strategic Planning
  • Negotiation
  • Resource Utilization

Certification

  • Certified professional in Google Analytics (2024)
  • B2B Lead Generation for Marketing Certification by Udemy (2023)
  • Certified in Sales Funnel by Great Learning (2024)

Projects

Customer Satisfaction at Taxspanner.com 

Analyzed customer satisfaction metrics to gauge the value proposition of Taxspanner.com's services

Marketing Strategies of Online Retail with reference to AMAZON 

Researched and evaluated marketing tactics employed by online retailers, with a focus on Amazon's strategies

Sales Roar Challenge "NOMADS" 

Led team "NOMADS" in the Sales Roar Challenge, devising innovative sales strategies to drive revenue growth and market penetration

Branding Challenge "Noise" 

Developed a comprehensive branding strategy for "Noise" brand, emphasizing differentiation and brand positioning in a competitive market

Timeline

Advance Management Trainee

IFB Industries Pvt. Ltd.
06.2024 - Current

Global Transfer Agency Associate

Fidelity International
12.2020 - 05.2023

Customer Service Advisor

British Telecom
06.2019 - 12.2020

MBA - Marketing

School of Inspired Leadership

Bachelor in Business Administration -

Maharaja Agrasen Institute of Management Studies

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Rahul Bajaj