Cricket
Rahul Balhotra
Senior Travel Consultant
Delhi
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Senior Sales Associate
Farexpert Pvt Ltd
11.2022 - Current
- Developed sales plans to increase market share, customer base and revenue.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Greeted customers and provided product advice to increase sales.
- Built relationships with customers and community to promote long term business growth.
Travel Consultant
FareDestination Pvt Ltd
06.2021 - 11.2022
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Followed up with customers to increase customer service with travel plans.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Helped customers with passport and visa applications.
Key Account Manager
Oravel Stays Private
05.2018 - 12.2019
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Analyzed key competitors to respond to competitive threats.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Travel Sales Executive
Intelenet Global Services
11.2015 - 05.2019
- Developed and maintained long-lasting client relationships by consistently providing exceptional customer service and delivering on promises.
- Collaborated with team members to achieve monthly sales targets and exceed performance goals.
- Enhanced customer retention by delivering exceptional service and timely follow-up communication.
- Contributed to a positive work environment by supporting colleagues in their efforts to meet individual sales goals while fostering collaboration within the team.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Stayed up-to-date on industry trends, enabling the provision of informed advice to potential travelers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Utilized strong negotiation skills to secure the best possible rates for clients, ensuring their satisfaction and maximizing profit margins.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Generated travel-related reports for clients to facilitate decision-making.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
No Degree - Electronics
Chotu Ram Rural Institute of Technology
New Delhi, India 05.2001 -
High School Diploma -
Bengali Senior Secondary School
New Delhi 05.2001 -
Skills
Sales
undefinedAccomplishments
- Achieved Targets through effectively helping with US sales.
Interests
Reading
Timeline
Senior Sales Associate
Farexpert Pvt Ltd
11.2022 - Current
Travel Consultant
FareDestination Pvt Ltd
06.2021 - 11.2022
Key Account Manager
Oravel Stays Private
05.2018 - 12.2019
Travel Sales Executive
Intelenet Global Services
11.2015 - 05.2019
No Degree - Electronics
Chotu Ram Rural Institute of Technology
05.2001 -
High School Diploma -
Bengali Senior Secondary School
05.2001 -
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