Rahul Bartia
Bengaluru
Summary
Dynamic Customer Success Specialist with a proven track record in client onboarding, solution selling, and CRM management. Focused on enhancing customer satisfaction and streamlining processes.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Traincrest Technologies
Bengaluru
10.2025 - Current
- Streamlined customer onboarding and training sessions to improve user experience.
- Conducted follow-ups to maintain high customer satisfaction levels.
- Managed customer inquiries across various communication channels.
- Collaborated with cross-functional teams to enhance service delivery effectiveness.
- Designed innovative processes that elevated overall customer satisfaction.
- Researched potential customers to drive business growth initiatives.
- Drafted, presented, and responded to proposals tailored for client needs.
- Arranged meetings with clients to support expansion efforts.
- Prepared and submitted proposals for RFPs, tenders, and government bids
Assistant Manager - International Sales
Koenig Solutions Pvt. LTD.
Bengaluru
10.2020 - 09.2025
- Led international sales efforts using consultative and solution-based selling approaches
- Managed and expanded strategic accounts, increasing revenue through upselling and cross-selling initiatives
- Strengthened client retention through proactive feedback management and long-term relationship building
- Mentored new sales executives, supporting team targets and performance growth
- Facilitated technical discussions with clients and subject matter experts to deliver customized solutions.
- Streamlined vendor registration and onboarding processes across global procurement platforms to enhance efficiency.
- Collaborated with management on developing strategic plans for achieving business goals.
Senior Inside Sales Manager
Simplilearn
Bengaluru
08.2017 - 10.2020
- Achieved revenue targets regularly, contributing to overall team goals.
- Closed both small and large ticket items, ensuring high customer satisfaction levels.
- Analyzed market trends to refine sales tactics for enhanced effectiveness.
- Consulted clients on career options, aligning product offerings with individual profiles for optimal results.
- Resolved technical inquiries and identified future opportunities, delivering comprehensive information to clients.
- Consistently met SLA requirements on a daily basis to maintain service quality.
- Mentored new hires, facilitating their progress toward achieving key result areas.
Regional Relationship Manager
Air Infotech Services Pvt. LTD.
Bengaluru
02.2017 - 07.2017
- Managed entire sales cycle to enhance client engagement through product demonstrations.
- Handled account management to ensure timely follow-up and boost customer satisfaction.
- Conducted market research and scheduled client meetings to drive lead generation.
- Organized ATL/BTL activations while providing comprehensive client servicing.
Education
MBA - Marketing
MATS Institue of Management And Entrepreneurship
Bengaluru01-2017
Bachelor in Technology - Electrical And Electronics Engineering
Gandhi Institute of Technology And Management
Odisha01-2014
High School - Science
Kalinga Bharati Residential College
Odisha01-2010
Skills
- Client onboarding
- Client interaction
- Solution selling
- Proposal management
- CRM management
- Account oversight
- Customer insights
- Data analysis
Timeline
Customer Success Specialist
Traincrest Technologies
10.2025 - Current
Assistant Manager - International Sales
Koenig Solutions Pvt. LTD.
10.2020 - 09.2025
Senior Inside Sales Manager
Simplilearn
08.2017 - 10.2020
Regional Relationship Manager
Air Infotech Services Pvt. LTD.
02.2017 - 07.2017
MBA - Marketing
MATS Institue of Management And Entrepreneurship
Bachelor in Technology - Electrical And Electronics Engineering
Gandhi Institute of Technology And Management
High School - Science
Kalinga Bharati Residential College