Rahul Batra
New Delhi
Summary
Result-driven professional with extensive experience in managing all operational aspects of a customer contact center and retail management. Proven track record of establishing and monitoring productivity goals and working on key projects. With 12 years of experience in the retail industry, brings forth a unique set of knowledge and skills, including a deep understanding of business processes, structured methodologies, and superior selling capabilities.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Watch Specialist
Harding Brothers Retail
REMOTE
7 2022 - Current
- Ensure counter is displayed in accordance with Brand planogram
- Participate in inventory of stock
- Actively participate in organization of the stores to ensure that standards of presentation are maintained
- Maintain Stockroom-order and maintain inventory weekly
- Resolved all customer complaints
- Trained all new staff on exceptional customer service and sales
- Consistently achieved 100% of monthly sales goals.
- Achieved high levels of customer satisfaction through attentive service and prompt resolution of any concerns or inquiries.
- Exceeded sales targets consistently by implementing effective strategies tailored to individual customers and leveraging a deep understanding of market trends.
- Trained junior team members on product knowledge and sales techniques, improving overall store performance.
- Increased sales through effective merchandising strategies and engaging product presentations.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Enhanced shop floor efficiency by regularly reorganizing displays according to seasonal trends or promotional activities.
Sr. Beauty Specialist
Harding Brothers Retail
New Delhi
5 2022 - 7 2022
- Demonstrate methods of application of various products to customers
- Ensure counter is displayed in accordance with Brand planogram
- Participate in inventory of stock
- Actively participate in organization of stores to ensure that standards of presentation are maintained
- Maintain Stockroom-order and maintain inventory weekly
- Resolved all customer complaints
- Trained all new staff on exceptional customer service and sales
- Consistently achieved 100% of monthly sales goals.
Brand Team Leader, Salvatore Ferragamo
Delhi Duty Free Services Pvt. Ltd.
New Delhi
12.2017 - 04.2022
- Maintained above-average brand penetration.
- Conducted meetings to address procedures, policies and issues.
- Championed continuous improvement initiatives within team, identifying opportunities for process optimization and implementing best practices accordingly.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that effectively promoted brand.
- Recruited and trained staff.
- Submitted weekly reports to managers.
- Enhanced brand visibility by strategizing and executing innovative marketing campaigns.
- Mentored junior team members, fostering professional growth and skill development for increased productivity.
Team Leader , Christian Dior
Tarz Distribution India Pvt. Ltd.
New Delhi
1 2017 - 12.2017
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Skincare Consultant, Dermalogica
Nytec International Pvt. Ltd
New Delhi
3 2015 - 12.2016
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Demonstrated product application on clients using testers and samplings.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
Beauty Advisor, Giorgio Armani
L'Oréal India pvt. ltd (L'Oréal luxe Division)
New Delhi
10.2013 - 3 2015
- Followed up with customers to increase satisfaction with purchases and services.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Beauty Advisor, P & G Group
Intercraft Trading Pvt.Ltd
New Delhi
05.2011 - 10.2013
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Education
High School Diploma -
SBV ASHOK NAGAR
New Delhi 01.2009 - 07.2011
Skills
Management Expertise
Client management
Reporting to senior management
Luxury Brand Knowledge
Client Relationship Building
Upselling strategies
Sales proficiency
Teamwork and Collaboration
Time Management
Adaptability and Flexibility
Personal Information
- Father's Name: Mr. Bobby Batra
- Date of Birth: 11/21/1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Retailbusinessexperience
Extensive and Diversified experience in Service Delivery and have an ability to direct complex projects from concept to fully operational status. Start as a Customer Service Executive within the organization.
Languages
English, Hindi
Upper intermediate (B2)
Disclaimer
I hereby declare that the above information provided by me is true to the best of my knowledge and belief.
DATE RAHUL BATRA
Timeline
Brand Team Leader, Salvatore Ferragamo
Delhi Duty Free Services Pvt. Ltd.
12.2017 - 04.2022
Beauty Advisor, Giorgio Armani
L'Oréal India pvt. ltd (L'Oréal luxe Division)
10.2013 - 3 2015
Beauty Advisor, P & G Group
Intercraft Trading Pvt.Ltd
05.2011 - 10.2013
High School Diploma -
SBV ASHOK NAGAR
01.2009 - 07.2011
Watch Specialist
Harding Brothers Retail
7 2022 - Current
Sr. Beauty Specialist
Harding Brothers Retail
5 2022 - 7 2022
Team Leader , Christian Dior
Tarz Distribution India Pvt. Ltd.
1 2017 - 12.2017
Skincare Consultant, Dermalogica
Nytec International Pvt. Ltd
3 2015 - 12.2016
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