Rahul Batra
Customer Success Manager
Summary
A techno-commercial person with 4.5+ yrs of combined experience across business development, GTM, product marketing & program management. Seeking for a challenging position in a dynamic organization
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Success Manager
Products & Services, Tech Mahindra
Gurgaon
07.2021 - Current
- Hired into TechM as part of its prestigious GLC (Global Leadership Cadre) program, where MBA grads from top B Schools are onboarded into fast track management roles
- Business Development - Achieved $650k revenue target in H1 in line with annual goal for Saudi & UAE based client
- Created & led joint GTM strategy for a $50 Mn account on cognitive technologies resulting in 10X growth in leads
- Led End-to-End submission for Analyst RFIs, resulting in Tech M’s top 5 ranking amongst global competitors
- Formulated delivery growth strategy & program managed delivery for a $40 Mn+ account by Restructuring, Policies, & Governance
- Product Collaterals: Worked extensively on Product Decks, Battle Cards
- Brochures, Blogs, Product Videos etc
- Audience Development (Digital Marketing)
Tech Mahindra
02.2020 - 06.2020
- Created database of 70+ disruptive start-ups in B2B space for probable partnership/investment
- Market Research - Analysed tech trends in different sectors, key investments made by IT giants to understand pain points & future trends
- Identified 4 whitespaces in Retail & 2 in BFSI sol
- Based on the tech
- Trends, key offering & TAM, and closed 3 agreements for strategic partnership
- Freelance Writing - CHIIZ
Content Writer
FlexiEle Consulting Services
12.2016 - 05.2020
- Simplified the working manual of the software by writing Help & User manual documents
- Wrote content for marketing & landing pages of the website
Vidooly Media Pvt. Ltd
05.2017 - 04.2019
- Successfully delivered 1.8X revenue growth (~ ₹50 Lakh) on client channel within 9 months
- Successfully increased the subscriber base from 2 lakh to 20 lakhs in 15 months of a Hindi news channel
- Strengthened the brand image of 10+ corporates on YouTube & promoted new products through ad-campaigns
- Formulated data-driven content strategy based on genres for 30+
- YouTube channels to subscriber & revenue growth
03.2017 - 12.2018
- Researched, wrote and edited 2 articles/month articles for the magazine
- Interviewed 10+ models and photographers to create an engaging story around them
Education
MBA - Marketing
IMT Ghaziabad
06.2019 - 05.2021
B. Tech - Mechanical Engg
YMCA University of Science & Tech
07.2011 - 05.2015
Skills
Power BI GTM Competitive Analysis
Strategic Marketing Power Point
Market Research Growth Hacking
ACHIEVEMENTS
Webinars & workshops with 2000
Attendees
Successfully delivered 15 large scale webinars &
Workshops till date, having total of 2000 Attendees
2022-23
Ddelivered 8 POCs in Record Time
Successfuly delivered 8 POCs on Metaverse, Digital Twin
AI chatbot for a luxury Island in Saudi
Pat on Back' Award for successful Program
Delivery
Awarded 'Pat on the Back" award for successfully
Program managing & delivering $20 Mn project with
Cross-funcational teams,2022
Case Study Publication - IVEY Business
School
Published a case study in Ivey Publishing “Paytm: Facing
A Targeting Dilemma in a Competitive Market”, 2022
HUL - Case Study Campus Winner & National
FInalist
Campus Winner-National Finalist among 45 College
Teams, Hindustan Unilever Carpe Diem Season 6, 2019
Case Study Winner
Winner-National among 50 teams, Pitcher Perfect, Mark
Up Marketing World Cup, IMT Ghaziabad, 2019
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks
Timeline
Customer Success Manager
Products & Services, Tech Mahindra
07.2021 - Current
Tech Mahindra
02.2020 - 06.2020
MBA - Marketing
IMT Ghaziabad
06.2019 - 05.2021
Vidooly Media Pvt. Ltd
05.2017 - 04.2019
03.2017 - 12.2018
Content Writer
FlexiEle Consulting Services
12.2016 - 05.2020
B. Tech - Mechanical Engg
YMCA University of Science & Tech
07.2011 - 05.2015