Rahul Bedi
Delhi
Summary
Experienced and hardworking professional with over 10years of experience in IT support, technical assistance, and team leadership. Skilled in hardware and software troubleshooting, use of Microsoft Office, and customer service. Proficient in team management and problem solving, committed to contributing to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
Lohia Kia
Delhi
04.2025 - 10.2025
- Monitored and supervised daily activities of the sales/service team to ensure smooth operations and achievement of organizational goals.
- Set clear team goals, delegated tasks, and developed actionable timelines to meet monthly targets.
- Provided guidance, training, and mentorship to team members, helping them improve product knowledge, confidence, and communication skills.
- Motivated the team to achieve and exceed sales and service targets through effective support.
- Reported on team performance and contributed ideas for continuous improvement in sales and service processes.
IT Dispatcher (Remote)
Frontline Technology Support
Delhi
11.2022 - 03.2025
- Knowledge and generating a ticket system in outlook mailbox, webmail or in a help desk environment.
- Proficient and well versed with computers and Microsoft programs like Word, Excel, power point and outlook.
- Resolving the queries in organized and detail – oriented on a daily basis.
- Provide transparent and clear information to IT personnel or technicians.
- Ensure tickets are efficiently assigned by monitoring resource schedules for availability and capability to work tickets.
- Communicate with customers as required via phone. Webmail, 3CX or ticketing system Keep customers informed of ticket progress.
Senior Sales Executive and Admin
Bedi Electricals
Delhi
05.2020 - 10.2022
- Develop and implement strategic sales plans to achieve company targets.
- Identify and attract new customers through networking, cold calling, and lead generation.
- Maintain and build strong relationships with existing clients to ensure repeat business.
- Manage sales pipelines, prepare sales reports, and analyze sales metrics for improvement.
- Provide comprehensive administrative support to ensure smooth office operations.
- Manage calendars, schedule appointments, and organize meetings and travel arrangements.
- Handle correspondence, prepare reports, and maintain filing and documentation systems.
- Coordinate with departments and external vendors to facilitate communication and logistics.
- Process invoices, track expenses, and manage office supplies inventory.
- Assist in onboarding new employees and provide support for team training and development.
- Manage Office duties and provide professional assistance to visitors and callers.
Technical Assistant
Kasturba Institute of Technology
Delhi
08.2018 - 04.2020
- Manage communication and correspondence, including emails, calls, and messages, ensuring clear and timely information flow.
- Assist in setup, calibration, and maintenance of laboratory and technical equipment to ensure proper functioning and safety standards.
- Support faculty and students with technical problems related to computer hardware, software, and peripherals.
- Help organize and support practical and laboratory sessions, including demonstrating technical procedures and ensuring resources are available.
- Maintain inventory of technical supplies and equipment, and coordinate procurement as needed.
- Provide technical support and training to staff and students on various applications and tools.
- Support the implementation of new technologies, software upgrades, and technical projects in the institute.
Business Corresponding Agent
Punjab National Bank
Delhi
08.2014 - 05.2018
- Identify and onboard customers for opening all types of deposit accounts as per bank guidelines, promoting financial inclusion and government schemes such as PMJDY, APY, PMSBY.
- Market and create awareness about various savings and other banking products, providing financial advice and debt counseling to customers.
- Assist customers in completing KYC documentation and collect necessary data, ensuring the authenticity of information provided.
- Facilitate small-value transactions including deposits, withdrawals, collections, remittances, and loan repayments using handheld devices like Micro ATM.
- Ensure that all transactions are recorded in bank systems and provide customers with authenticated receipts for services rendered.
- Manage cash responsibly, cover related risks, and maintain adequate operational capability for business expansion.
Education
Bachelor Of Technology (BTech) - Information Technology
Delhi College Of Engineering
Delhi 12-2019
Diploma In Engineering - Computer Science
Punjab State of Technical Education
Punjab 12-2011
Skills
- Ticketing systems
- Team building
- Microsoft Office
- Customer relationship management
- Data analysis
- Performance monitoring
- Staff education and training
- Shift scheduling
- Daily workflow improvement
- Operations monitoring
- Operating systems
- Software installation and support
- Networking and hardware
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Punjabi
Upper Intermediate (B2)
B2
Certification
Advanced Excel
Timeline
Team Leader
Lohia Kia
04.2025 - 10.2025
IT Dispatcher (Remote)
Frontline Technology Support
11.2022 - 03.2025
Senior Sales Executive and Admin
Bedi Electricals
05.2020 - 10.2022
Technical Assistant
Kasturba Institute of Technology
08.2018 - 04.2020
Business Corresponding Agent
Punjab National Bank
08.2014 - 05.2018
Bachelor Of Technology (BTech) - Information Technology
Delhi College Of Engineering
Diploma In Engineering - Computer Science
Punjab State of Technical Education