Rahul Bera
Bangalore
Summary
Upbeat & Proactive Network and Security professional with 7+ years of work experience in large
enterprise Networks and resolving complex Network/Security issues(Data-Centerand Cloud). Strive to understand
customer requirements and issues at the molecular level in multiple Platforms with expertise in deployment,
migration & troubleshooting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Escalation Engineer
Riverbed Pvt Ltd
Bengaluru
11.2023 - Current
- Provided technical support to customers and internal teams for escalated issues.
- Performed post mortem analysis after resolution of major incidents in order to identify areas for improvement.
- Documented all escalations including resolution steps taken as well as root cause analysis.
- Participated in meetings with stakeholders to discuss progress made towards resolving outstanding escalations.
- Publish public facing KB's for every workaround applied till the BUG is fixed and added to next sprint.
- Assist customers with a product's technicals for product's proper use to enhance the customer experience and improve satisfaction. Additionally, engage with the sales team to refine the sales process and ensure customer success.
Technical Assigned Contact / TAM
McAfee Enterprise (Now as Trellix)
Bangalore
03.2022 - 11.2023
- Working closely with a Critical customer accounts for using Mcafee Enterprise and cloud security Products; developing relationships with key business and IT stakeholders, including customer managers and troubleshooting the technical Issues
- Conduct technical Health-Check of customer's Infrastructure to find root causes and provide solutions
- Also, Engage with engineering teams to help develop solutions, based on customer engagements and raise Jira/RFE for enhancement and bugs.
- Scrum and manage customer Incidents and maintain clear and concise case and customer documentation; create customer engagement plans
- Provide customers with proactive technical guidance and expertise across their SASE security products for secure access and share measures and guidelines.
- Performed post mortem analysis after resolution of major incidents in order to identify areas for improvement.
- Participated in meetings with stakeholders to discuss progress made towards resolving outstanding escalations.
Technical Support Engineer - III
Aryaka Networks (SD-WAN)
Bangalore
12.2020 - 02.2022
- Proactively reviewed and analyzed all the SD-WAN production devices across multiple customers to optimize traffic and identify potential issues
- Offered technical consultancy to L1 and L2 engineers and Proactively monitored Customer's Data centers for branch connectivity through Aryaka's SD-WAN solutions and keep check on their changes in the inventory
- Configured and deployed Aryaka's s various solutions including SD-WAN and application proxies in multi-vendor environments liaising with Service providers for integration
- Worked on multiple technologies comprising of diferrent topologies, In customer onboarding and support with a wide range of firewalls and technologies, HTTP, Proxies, DNS, SSLVPN, IPSec, R&S, Security,QoS, Wireless and VoIP with and many Tools.
Network Engineer - L 2
Netconnect Pvt Ltd
Bangalore
01.2019 - 12.2020
- Maximize network performance by remotely monitoring network using solar winds linked to HPE Aruba & Customer Data centers infra
- And also taking backup configuration of the network devices & upgrading the firmware
- Experience in Migrating, Delivering and troubleshooting network infrastructure in Datacenter operations with high availability
- Install, Configure & Troubleshoot issues with Network/Firewall administration, Authentication
- Monitoring Intrusion prevention and act on it Proactively.
Network Operations Associate
Accenture solutions Pvt. Ltd
Bangalore
09.2016 - 01.2019
- Troubleshooting the WAN links and troubleshooting network down issue within the described SLA and escalating the issue to appropriate Service provider
- Coordinating with various telecoms such as AT&T, Frontier and CenturyLink to isolate the network issues, outages and work on them for service restoration and maintenance.
Education
Bachelor of Engineering in Instrumentation Technology -
Visvesvaraya Technological University - RYMEC
01.2016
Skills
- TCP/IP
- IPSec VPN
- SD-WAN
- Containers and Virtualization
- Docker Swarm
- Kafka
- Wireless
- Routing & Switching Protocols
- SSL/TLS
- Data loss prevention
- DHCP
- CDN
- HTTP/HTTPS
- Servicenow
- Wireshark inspection
- LINUX ubuntu
- Account management
- Lifecycle Management
Personal Information
Date of Birth: 12/29/91
Hobbies and Interests
- Customer engagement
- SD-WAN
- CDN
- HTTP
- Cloud computing
- Incident management and response
- IPsecVPN
- Linux
Certification
- CCNA - R & S
- AWS - Solution Architect Associate
Timeline
Escalation Engineer
Riverbed Pvt Ltd
11.2023 - Current
Technical Assigned Contact / TAM
McAfee Enterprise (Now as Trellix)
03.2022 - 11.2023
Technical Support Engineer - III
Aryaka Networks (SD-WAN)
12.2020 - 02.2022
Network Engineer - L 2
Netconnect Pvt Ltd
01.2019 - 12.2020
Network Operations Associate
Accenture solutions Pvt. Ltd
09.2016 - 01.2019
Bachelor of Engineering in Instrumentation Technology -
Visvesvaraya Technological University - RYMEC
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