Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Rahul Bharti

Delhi

Summary

Dynamic Operations Manager with a proven track record at Accenture Solutions, excelling in process improvement and team leadership. Expert in bank reconciliation and performance monitoring, I successfully sustained zero attrition over four years while driving operational excellence and mentoring staff to achieve their goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

Accenture Solutions Private limited
Gurugram
12.2016 - Current
  • Led the transition for Cash Application, Collection, and Credit Management in the world's largest sports brand.
  • Assessed employee development needs, and provided feedback on their progress toward meeting goals.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Mitigated business risks by working closely with staff members, and assessing performance.
  • Monitored and improved the efficiency of processes, team performance, and customer service.
  • Measured and reviewed performance via KPIs and metrics.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Maintained regular performance appraisals for subordinates through verbal, written, and ongoing review programs.
  • Ensured adherence to risk and control checks for client portfolios, maintaining compliance with internal policies.
  • Reviewed and assessed client documentation to ensure compliance with underwriting guidelines during the onboarding process (New Customer Set-Up).
  • Managed order release activities within Order-to-Cash credit management, ensuring compliance with credit policies, optimizing cash flow, and mitigating financial risk.
  • Maintained detailed records of all reconciliations performed.
  • Managed order release activities within Order-to-Cash credit management, ensuring compliance with credit policies, optimizing cash flow, and mitigating financial risk.
  • Work closely with sales, operations, and compliance teams to facilitate smooth client onboarding and maintain a positive client experience.
  • Managed the reconciliation process for multiple accounts simultaneously.
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
  • Sustained four years of zero percent attrition by leveraging experience to support goal attainment for ten operations managers.
  • A vital role is played as a consensus builder, both within and outside the team.
  • Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
  • Reconciled differences between customers' remittances versus amounts due according to invoices issued.
  • Produced monthly reports detailing progress against established goals for collections activity.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
  • Monitored daily cash flow and prepared monthly financial reports.
  • Assisted auditors during annual audits by providing requested information in a timely manner.

Assistant Manager of Operations

Genpact India Private Limited
Gurugram
10.2009 - 11.2016
  • Oversaw reconciliations documentation with the proper flow of entries, balance range, reconciliation details, and open items identification, seeking resolution for the same within the timeline.
  • Cash and Bank Reconciliations: Performing and reviewing multiple bank reconciliations.
  • Payment Research & Suspense - Identifying the missing customer's payment and applying it to the customer's account. I checked the AR postings and documents for correctness and accuracy done by the other team members.
  • Responsible for reviewing and analyzing manual journal entries posted within the team and sharing the possible action plans with the process owner.
  • Steered the team to open the items clearance process with the operations and Disbursement & RPC team based in the U.S.
  • Preparer and presenter of weekly and monthly management/client dashboard calls for process owners, process controllers, and operations teams for process review.
  • Managed month-end closing and reporting.
  • Taken care of operational process role, which includes on-boarding, off-boarding, and Seat Utilization (SU) for the overall business (100+ employees).
  • Quality checks, feedback, and training new associates, and assist them with their learning curve.
  • Only resource within the team to be cross-trained in all three processes.
  • Troubleshooter of the process and client whenever required.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Bachelor of Commerce - Finance

University of Delhi
Delhi
05.2006

Skills

  • Mentoring and training
  • Bank reconciliation
  • General ledger management
  • Interpersonal skills
  • Decision-making
  • Team leadership
  • Change management
  • Process improvement
  • Performance monitoring
  • Internal controls
  • Time management
  • Facilitation of transitions

Certification

  • SEAL Genpact- School of effective & Aspiring leader
  • LEAN certified and submitted 3 cost effective leans to the process

Awards

Sports Enthesitis, Reading, Social Gathering

Timeline

Operations Manager

Accenture Solutions Private limited
12.2016 - Current

Assistant Manager of Operations

Genpact India Private Limited
10.2009 - 11.2016

Bachelor of Commerce - Finance

University of Delhi
Rahul Bharti