Rahul Bharti
Delhi
Summary
Dynamic Operations Manager with a proven track record at Accenture Solutions, excelling in process improvement and team leadership. Expert in bank reconciliation and performance monitoring, I successfully sustained zero attrition over four years while driving operational excellence and mentoring staff to achieve their goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Accenture Solutions Private limited
Gurugram
12.2016 - Current
- Led the transition for Cash Application, Collection, and Credit Management in the world's largest sports brand.
- Assessed employee development needs, and provided feedback on their progress toward meeting goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Mitigated business risks by working closely with staff members, and assessing performance.
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Measured and reviewed performance via KPIs and metrics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained regular performance appraisals for subordinates through verbal, written, and ongoing review programs.
- Ensured adherence to risk and control checks for client portfolios, maintaining compliance with internal policies.
- Reviewed and assessed client documentation to ensure compliance with underwriting guidelines during the onboarding process (New Customer Set-Up).
- Managed order release activities within Order-to-Cash credit management, ensuring compliance with credit policies, optimizing cash flow, and mitigating financial risk.
- Maintained detailed records of all reconciliations performed.
- Managed order release activities within Order-to-Cash credit management, ensuring compliance with credit policies, optimizing cash flow, and mitigating financial risk.
- Work closely with sales, operations, and compliance teams to facilitate smooth client onboarding and maintain a positive client experience.
- Managed the reconciliation process for multiple accounts simultaneously.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
- Sustained four years of zero percent attrition by leveraging experience to support goal attainment for ten operations managers.
- A vital role is played as a consensus builder, both within and outside the team.
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
- Reconciled differences between customers' remittances versus amounts due according to invoices issued.
- Produced monthly reports detailing progress against established goals for collections activity.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
- Monitored daily cash flow and prepared monthly financial reports.
- Assisted auditors during annual audits by providing requested information in a timely manner.
Assistant Manager of Operations
Genpact India Private Limited
Gurugram
10.2009 - 11.2016
- Oversaw reconciliations documentation with the proper flow of entries, balance range, reconciliation details, and open items identification, seeking resolution for the same within the timeline.
- Cash and Bank Reconciliations: Performing and reviewing multiple bank reconciliations.
- Payment Research & Suspense - Identifying the missing customer's payment and applying it to the customer's account. I checked the AR postings and documents for correctness and accuracy done by the other team members.
- Responsible for reviewing and analyzing manual journal entries posted within the team and sharing the possible action plans with the process owner.
- Steered the team to open the items clearance process with the operations and Disbursement & RPC team based in the U.S.
- Preparer and presenter of weekly and monthly management/client dashboard calls for process owners, process controllers, and operations teams for process review.
- Managed month-end closing and reporting.
- Taken care of operational process role, which includes on-boarding, off-boarding, and Seat Utilization (SU) for the overall business (100+ employees).
- Quality checks, feedback, and training new associates, and assist them with their learning curve.
- Only resource within the team to be cross-trained in all three processes.
- Troubleshooter of the process and client whenever required.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Commerce - Finance
University of Delhi
Delhi05.2006
Skills
- Mentoring and training
- Bank reconciliation
- General ledger management
- Interpersonal skills
- Decision-making
- Team leadership
- Change management
- Process improvement
- Performance monitoring
- Internal controls
- Time management
- Facilitation of transitions
Certification
- SEAL Genpact- School of effective & Aspiring leader
- LEAN certified and submitted 3 cost effective leans to the process
Awards
Sports Enthesitis, Reading, Social Gathering
Timeline
Operations Manager
Accenture Solutions Private limited
12.2016 - Current
Assistant Manager of Operations
Genpact India Private Limited
10.2009 - 11.2016
Bachelor of Commerce - Finance
University of Delhi
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