Dynamic Operations Manager with a proven track record at Accenture Solutions, excelling in process improvement and team leadership. Expert in bank reconciliation and performance monitoring, I successfully sustained zero attrition over four years while driving operational excellence and mentoring staff to achieve their goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Accenture Solutions Private limited
Gurugram
12.2016 - Current
Led the transition for Cash Application, Collection, and Credit Management in the world's largest sports brand.
Assessed employee development needs, and provided feedback on their progress toward meeting goals.
Motivated and evaluated personnel for performance improvement and goal achievement.
Mitigated business risks by working closely with staff members, and assessing performance.
Monitored and improved the efficiency of processes, team performance, and customer service.
Measured and reviewed performance via KPIs and metrics.
Developed and implemented operational procedures to ensure quality standards are met.
Maintained regular performance appraisals for subordinates through verbal, written, and ongoing review programs.
Ensured adherence to risk and control checks for client portfolios, maintaining compliance with internal policies.
Reviewed and assessed client documentation to ensure compliance with underwriting guidelines during the onboarding process (New Customer Set-Up).
Managed order release activities within Order-to-Cash credit management, ensuring compliance with credit policies, optimizing cash flow, and mitigating financial risk.
Maintained detailed records of all reconciliations performed.
Managed order release activities within Order-to-Cash credit management, ensuring compliance with credit policies, optimizing cash flow, and mitigating financial risk.
Work closely with sales, operations, and compliance teams to facilitate smooth client onboarding and maintain a positive client experience.
Managed the reconciliation process for multiple accounts simultaneously.
Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
Sustained four years of zero percent attrition by leveraging experience to support goal attainment for ten operations managers.
A vital role is played as a consensus builder, both within and outside the team.
Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
Reconciled differences between customers' remittances versus amounts due according to invoices issued.
Produced monthly reports detailing progress against established goals for collections activity.
Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
Monitored daily cash flow and prepared monthly financial reports.
Assisted auditors during annual audits by providing requested information in a timely manner.
Assistant Manager of Operations
Genpact India Private Limited
Gurugram
10.2009 - 11.2016
Oversaw reconciliations documentation with the proper flow of entries, balance range, reconciliation details, and open items identification, seeking resolution for the same within the timeline.
Cash and Bank Reconciliations: Performing and reviewing multiple bank reconciliations.
Payment Research & Suspense - Identifying the missing customer's payment and applying it to the customer's account. I checked the AR postings and documents for correctness and accuracy done by the other team members.
Responsible for reviewing and analyzing manual journal entries posted within the team and sharing the possible action plans with the process owner.
Steered the team to open the items clearance process with the operations and Disbursement & RPC team based in the U.S.
Preparer and presenter of weekly and monthly management/client dashboard calls for process owners, process controllers, and operations teams for process review.
Managed month-end closing and reporting.
Taken care of operational process role, which includes on-boarding, off-boarding, and Seat Utilization (SU) for the overall business (100+ employees).
Quality checks, feedback, and training new associates, and assist them with their learning curve.
Only resource within the team to be cross-trained in all three processes.
Troubleshooter of the process and client whenever required.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Commerce - Finance
University of Delhi
Delhi
05.2006
Skills
Mentoring and training
Bank reconciliation
General ledger management
Interpersonal skills
Decision-making
Team leadership
Change management
Process improvement
Performance monitoring
Internal controls
Time management
Facilitation of transitions
Certification
SEAL Genpact- School of effective & Aspiring leader
LEAN certified and submitted 3 cost effective leans to the process