RAHUL BHASKAR
Surat
Summary
Focused branch manager with a proven track record at Bank of Baroda, enhancing customer satisfaction and branch profitability through strategic planning and effective team leadership. Skilled in risk mitigation and customer service, excel in driving operational efficiencies and fostering customer relationships. Achieved consistent growth by implementing innovative banking solutions and maintaining a strong focus on regulatory compliance and financial analysis.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Bank Of Baroda
05.2013 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met.
- Maintained friendly and professional customer interactions and resolved client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Increased branch profitability by 30% by implementing cost-saving measures and streamlining operational processes.
- Implemented effective sales strategies to achieve branch targets and exceeded it by 40%.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Complied with regulatory guidelines and requirements.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues by 20% from existing clients.
- Implemented rigorous risk management protocols, safeguarding against potential financial threats.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Created financial dashboards to provide insights into key performance indicators.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Pioneered adoption of mobile banking services, expanding customer access and convenience.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
Single Window Operator
State Bank of India, SBI
12.2012 - 01.2013
- Managed high-volume transaction ensuring accurate processing while maintaining exceptional customer service standards.
- Delivered efficient and personalized service, handling a variety of electronic payment systems.
- Handled digital banking transactions and promoting digital applications increasing digital transactions by 30%.
- Streamlined customer transactions by efficiently handling cash, check, and credit card payments.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Generated monthly reports on customer activity and customer feedback.
Process Associate
Wipro BPO
08.2009 - 01.2010
- Proficiently assisted in inbound customers with technical issues and troubleshooted hardware and software for HP Process.
- Demonstrated exceptional communication skills, effectively coordinating with team members, supervisors, and clients in the USA and Canada to ensure seamless workflow and prompt issue resolution.
- Implemented cross-selling strategies to leverage revenue by 20% through the successful promotion of relevant products.
Education
MBA - Fintech
DR DY PATIL VIDYAPEETH UNIVERSITY
Pune, India08-2026
Bachelor of Science - Biotechnology
St Columba's College
Hazaribagh, India06-2009
Diploma - Information Technology
NIIT
Hazaribagh, India05-2009
Skills
- Branch operations management
- Customer relationships
- Excellent time management skills in BFSI
- Verbal/written communication
- Decision-making
- Team player
- Sales management
- Process improvement
- Business development expertise
- Proficient in MS office
- Work prioritization
- Goals and performance
- Project management
- Conflict resolution
- Client acquisition
- Documentation
- Strategic planning
- Banking
- Risk mitigation
- Financial services
- Loan documentation
- Loans
- Risk analysis
- Regulatory compliance
- Credit Management
- Financial analysis
- Upselling and cross selling
- Basic mathematical aptitude
- Excels in team leadership
Excellent time management skills
Customer service
Certification
- Certified by Moody's Analytics in commercial credit
- Business Analytics
Business Analytics
- Gathered and analyzed functional and non-functional requirements from business stakeholders and IT leads to ensure alignment with project objectives.
- Successfully led the implementation of a regulatory compliance project, delivering it 20% ahead of schedule.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Branch Manager
Bank Of Baroda
05.2013 - Current
Single Window Operator
State Bank of India, SBI
12.2012 - 01.2013
Process Associate
Wipro BPO
08.2009 - 01.2010
MBA - Fintech
DR DY PATIL VIDYAPEETH UNIVERSITY
Bachelor of Science - Biotechnology
St Columba's College
Diploma - Information Technology
NIIT
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