RAHUL BHATIA

I worked as a Customer Service Representative at Advatix APAC Logistics in a full-time capacity from 2025 to 2026. In this role, I represent the organization in customer service interactions, applying professional communication and service-oriented skills to support customer needs. This experience contributes to my understanding of customer engagement within the logistics sector.

Worked as a CRM Executive at Square Yards, managing and maintaining customer data, while ensuring accurate records and timely follow-ups. Handled lead generation through cold calling and client outreach, engaging with both new and existing customers to identify investment opportunities. Developed strong skills in CRM management, customer segmentation, lead nurturing, customer engagement, and data analysis. Analyzed client requirements and behavior to provide relevant investment solutions, and strengthen customer relationships, while supporting business growth and conversion opportunities.

Worked as a Customer Service Advisor, handling customer queries and concerns, while providing accurate and timely resolutions. Communicated with customers professionally, understood their requirements, identified the root cause of issues, and guided them toward suitable solutions. Maintained a customer-focused approach while managing multiple interactions, and ensuring a positive customer experience. Developed strong skills in communication, problem-solving, active listening, customer relationship management, and issue resolution.

Provided professional guest services by efficiently handling reservations, check-ins, and check-outs, while ensuring a smooth and personalized experience. Prepared customized welcome letters, amenity lists, and special remarks reports for VIP and repeat guests based on their profiles and preferences. Conducted detailed inspections of VIP and suite rooms to ensure readiness before arrival. Built strong relationships with repeat customers through consistent and personalized interactions, while actively participating in upselling initiatives to enhance guest satisfaction, and contributing to hotel revenue.