Rahul Bhoopal
Hyderabad
Summary
Dynamic Quality Analyst with extensive experience at Regalix, specializing in advertising operations and campaign optimization. Renowned for leveraging DV360 and CM360 to boost performance metrics and enhance quality assurance. Notable achievements include significant defect reduction through targeted root cause analysis and coaching, leading to superior outcomes in quality assurance. Career aspirations focus on further advancing expertise in data-driven decision-making and operational efficiency.
Overview
5
5
years of professional experience
Work History
Quality Analyst
Regalix
Bangalore
05.2024 - 01.2025
- Audit the transactional quality of tasks related to digital marketing.
- Analyze and optimize ad operations for programmatic and display campaigns.
- Provide actionable insights from campaign data to meet key KPIs (CPM, CPC, CPA, CTR).
- programmatic tools DV360,CM360.
- Ensure that ads are being served according to specifications, and are of high quality.
- Executes day-to-day production tasks (campaign setup, launch, tracking, and optimization).
- Conducting RCAs.
- Conduct weekly feedback sessions with reps.
- Evaluating and identifying key error-prone areas that can affect the team's performance, and improve client and account management experience.
- This is inclusive of both voice and non-voice processes.
- Assess agent behavior, counsel, and coach them in order to reduce negative customer experiences, wastage of time and resources, and agent attrition.
- Identifying team members who would require increased assistance and coaching.
- Staying on top of trends will help businesses optimize customer relations, and outperform competitors.
- Maintained quality assurance procedure documentation.
- Responsible for picking the most effective performance metric for the business to analyze, and should be able to identify the most effective way to evaluate the performance.
- Develop new joiners and experienced, high-performance members through a combination of 1:1 coaching, casework shadowing, and focusing on training to increase accuracy.
- Publish weekly, monthly, and quarterly quality and compliance score reports.
- Conducting refresher training on product and process for the new joiners and the existing team members to keep them abreast of all the recent changes and updates.
- Conducting periodic process knowledge tests to monitor and identify the weak areas of the existing teammates.
- Identify quality gaps for new joiners and existing team members through remote and live case monitoring by video call barging over screen sharing.
- Identify, lead, and execute product and process innovation to increase advertiser performance and their investments.
- Actively participate in case audit calibrations, and coach team members on the identified gaps.
- Stay abreast of the new trends, process updates, and tools.
- Conduct case audits and calibrations per week, per rep, in line with the quality framework.
- Develop a visual aid that can be used as a guideline for the production staff.
Quality Analyst And Insight Specialist
Yahoo
12.2021 - 03.2024
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records
- Standardized inspection criteria across multiple policies guidelines, ensuring consistent quality evaluation and control
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards
- Led root cause analysis RCA initiatives that resulted in significant reduction in recurring defects
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results
- Provided detailed reports on quality metrics to senior management, enabling informed decision making regarding process improvements
- Regular huddles to understand the trend
- Doubt solving session with team
- Conducting regular PKT and SKT so everyone can be on the same page
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service
- Being a quality analyst I take care of my team and my companies quality percentage by making sure all the policies were being used and are applied where ever its required
- Works by collecting the associate data on weekly basis so to understand the areas of improvement and also to maintain the quality
Associate Analyst
Deloitte
08.2020 - 12.2021
- Thoroughly check ad content with quality and accuracy
- Meet quality expectations across all aspects of daily tasks
- Analyze data and evaluate trends/ patterns
- Recommend generic pattern to be translated into rules
- Escalating questions/issues from the team regarding the process and cascading updates to the team
- Preparing & Maintaining Training documents, SOPs & any other documents
- Preparing weekly process reports & sending out to the concerned people
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily stand-ups, updates and escalations
Technical Recruiter
Futran Solutions
11.2019 - 08.2020
- Responsible for sourcing and screening candidates and working with client Requirement
- Being proactive and create a pipeline of IT talent
- Recruit, screen, interview, assess and place candidates in regards to a 'live' requirement
- Establish recruiting plans which include job boards, social networking, and referral sources
- Conduct interviews with talent by phone, video or in person to qualify candidates for defined roles with our clients
- Attain weekly activity metrics as defined by the manager
- Assess client company position requirements and appropriately match candidates to meet client needs and expectations
- Proactively seek and attract candidates to pipeline for future orders
- Actively participate in social and face-to-face networking within the local community
- Establish and maintain relationships with a variety of recruiting sources
Education
Bsc - Mathematics and Statistics
Siva Sivani Degree College
India08.2019
Skills
- Communication Skills (Written and Verbal)
- Advertising Operations
- Ad Operations
- Quality assurance
- Campaign Manager 360 (CM360)
- Display & Video 360 (DV360)
- End-to-end campaign setup
- Campaign optimization
- MS Excel
Websites
Timeline
Quality Analyst
Regalix
05.2024 - 01.2025
Quality Analyst And Insight Specialist
Yahoo
12.2021 - 03.2024
Associate Analyst
Deloitte
08.2020 - 12.2021
Technical Recruiter
Futran Solutions
11.2019 - 08.2020
Bsc - Mathematics and Statistics
Siva Sivani Degree College
Similar Profiles
Narendra EtkelaNarendra Etkela
Senior Consultant at RegalixSenior Consultant at Regalix
ANFUS KHADEEJA JUDDYANFUS KHADEEJA JUDDY
Google Ads Senior Account Manager at RegalixGoogle Ads Senior Account Manager at Regalix
Sri TejaSri Teja
Operations Team Lead at RegalixOperations Team Lead at Regalix