RAHUL BHUKTA

Driving reliability and observability within Apple's Cloud Technologies organization. As part of the SRE team, I specialize in platform engineering, infrastructure automation, disaster-recovery management and cloud reliability ensuring high availability and seamless operations across mission-critical environments focusing on enhancing reliability and observability across infrastructure. With three years of hands-on experience in cloud computing, I have built expertise in managing AWS, GCP, Kubernetes, and Apple's internal cloud infrastructure(EKS-A) working at scale to optimize performance, reduce downtime, and improve system resilience. I manage on-call operations, ensuring swift resolution of incidents reducing customer impact while collaborating closely with ops. Strive towards maintaining SLO and reducing MTTR through proactive monitoring, alerting, and automation. My automation efforts with Terraform and scripting streamline deployments, while my work with Grafana dashboards, canary tests, and custom CRDs improves monitoring and observability, alongside automated runbooks for enhancing operational efficiency.

Key Contributions & Expertise:

- On-Call & Incident Management:

• Led high-priority incidents.
• Triaged and resolved customer escalations, working closely with engineering and support teams in a highly collaborative cross functional environment.
• Built postmortem analysis frameworks to track root causes and implement preventive measures.

- Monitoring & Observability:

• Developed real-time monitoring dashboards using Grafana & Prometheus, improving our alerting and monitoring.
• Built dashboards for SLO tracking, enhancing visibility into system reliability and performance trends.

- Automation:

• AWS Lambda for proactive failure detection and automate effort to notify customers.
• GitOps practices for version-controlled infrastructure and deployment automation.
• Scripting and improve runbook to automate repetitive tasks, enabling smoother incident handling and reducing manual intervention.