Rahul Bidwe
Pune
Summary
Dynamic project manager with a proven track record at NiCE Interactive Solutions, specializing in AI product implementation and stakeholder engagement. Expert in portfolio oversight and financial forecasting, driving successful project outcomes. Adept at utilizing Scrum methodology to enhance team performance and deliver innovative solutions in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Specialist Client Services Project Manager
NiCE Interactive Solutions India Pvt Ltd
Pune
09.2025 - Current
- Managing NiCE’s AI CoE portfolio which includes multiple AI product implementation for enterprise clients.
- Managing 6 projects of NiCE XO, ASUM, Copilot, Autopilot and Expert.
- Handling end to end duties of Initiation, Sales to Service to Go Live.
Project Manager – Engineering
Neurealm (Formerly GS Lab| GAVS)
Pune
07.2022 - 09.2025
- Managed portfolio with a valuation of approximately $2 million.
- Managing 5–6 projects of 20+ engineers for QA, React Dev, and Product Support.
- Implemented NRFU test cases, SDWAN, and UI automation test cases for the Networking Client.
- Scrum ceremonies for test automation and UI development.
- Client CSM portal integration.
- Automation of test cases based on network topology, feature addition, framework enhancement, and Network Ready for Use test cases.
- Project transitions from onshore to offshore for QA, Dev, and Support.
- Researched user behaviour and led strategic product roadmap discussions across different stakeholders.
- Facilitate sprint planning, daily scrums, retrospectives, and stakeholder meetings.
- Educate and reinforce Scrum methodology and Agile framework to team members and stakeholders.
- Reporting and analysis of sprints.
- Identification of offerings for Managed Services.
- Performance, delivery, SOW, and invoice management.
- Client engagement, communication, governance, and team performance management.
Manager - Customer Service
TCTSL (Tata Communications)
Pune
07.2012 - 07.2022
- Managed a portfolio with a valuation of over $1 million.
- Worked as Team Manager of 35+ engineers for performance, delivery, and client governance.
- Delivered small, medium, and large telecom projects within the timeline to Canadian Telco.
- Wireline service delivery, implementation of voice services.
- Service delivery and assurance of legacy systems, assurance for NOC issues.
- Worked as Transition Project Manager for the client's multiple telecom projects.
- Worked as SME for new project transitions from inception till Go Live.
- Worked as SME for wireline voice switching for Nortel DMS 100, Lucent GTD5, and legacy voice services, wireless technologies.
- Change request management, and incident/problem management.
- Worked as an ISO Audit implementer for ISMS, QMS, and PIMS audits as per the respective standard.
- Onshore to offshore project transition, including onshore training in Canada for 3 weeks.
- Independently addressed and managed client complaints, using excellent problem-solving techniques to resolve issues appropriately.
Customer Service Executive
Ma-Foi-Randstad
Pune
11.2011 - 07.2012
- Involved in Centrex wireline service delivery, troubleshooting, and implementation of voice services.
- Involved in service migrations, number activations, escalation handling, technician, and care coordination.
- Documented all wireline operations, creating detailed reports for internal and external stakeholders.
Apprenticeship Trainee
TTML(Tata Tele Services Maharashtra LTD)
Pune
09.2010 - 08.2011
- Involved in project planning, implementation, and monitoring of GSM, CDMA, and wireline MSCs.
- Participating and initiating daily and weekly meetings with stakeholders, discussing all the issues and risks related to the project.
- Hands-on experience with Huawei GSM, CDMA, and ZTENGN.
- Handled wireline and wireless network and mobility management for a telecom service provider, which included daily O&M, VLR, HLR monitoring, routing, and POI configuration.
Education
B.E. - Electronics & Telecommunication
SRES COE
Kopargaon, MH, India01.2009
Skills
- PMP certification
- Project management
- Stakeholder engagement
- Portfolio oversight
- People management
- Account and relationship management
- Financial forecasting
- Revenue generation
- Scrum methodology
- AI product implementation
- Voice switching and mobile call flows
Certification
- PMP
- PSM 1
- ITIL Foundation
Hobbies and Interests
- Watching Movies and Cricket
- Watching Podcast / Reading on Geo Politics
- Watching Standup Comedies
Languages
- Marathi, Proficient
- English, Proficient
- Hindi, Proficient
Timeline
Senior Specialist Client Services Project Manager
NiCE Interactive Solutions India Pvt Ltd
09.2025 - Current
Project Manager – Engineering
Neurealm (Formerly GS Lab| GAVS)
07.2022 - 09.2025
Manager - Customer Service
TCTSL (Tata Communications)
07.2012 - 07.2022
Customer Service Executive
Ma-Foi-Randstad
11.2011 - 07.2012
Apprenticeship Trainee
TTML(Tata Tele Services Maharashtra LTD)
09.2010 - 08.2011
B.E. - Electronics & Telecommunication
SRES COE