Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Timeline
Generic

RAHUL BIRMAN

Noida

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

10
10
years of professional experience

Work History

Inside Sales Specialist

Masters' Union
Gurgaon
05.2024 - Current
  • Executed high-volume cold calling (80–100 calls/day) to generate leads and pitch premium Postgraduate programs to experienced professionals across industries.
  • Effectively communicated the value proposition of ₹25L+ ticket-size programs, resulting in high conversion rates in a competitive B2C EdTech space.
  • Managed the full sales cycle from lead qualification to closing, achieving monthly revenue targets and consistently exceeding KPIs.
  • Conducted personalized counselling sessions to understand prospect needs and align offerings to their career goals, boosting lead engagement and pipeline velocity.
  • Utilized CRM tools (e.g., Salesforce/HubSpot) to maintain lead data, track sales activities, and improve follow-up strategies.
  • Collaborated with marketing and admissions teams to optimize lead quality and refine targeting strategies based on feedback from direct customer interactions.
  • Played a key role in scaling the adoption of high-investment education products among working professionals in Tier 1 and Tier 2 cities.

Assistant Manager

Helloverify
Noida
08.2020 - 04.2024
  • Managed a diverse portfolio of business accounts, generating monthly revenues exceeding 5 million and consistently increasing month-on-month.
  • Played a pivotal role in enhancing organizational profitability through proactive measures and strategic decision-making.
  • Focused on strengthening relationships with existing account stakeholders to drive retention and growth strategies for the organization.
  • Identified client needs and spearheaded the development of customized solutions in collaboration with in-house development teams.
  • Conducted comprehensive probing to uncover business challenges, gaining deeper insights into prospective clients' needs.
  • Delivered exemplary service to clients, ensuring satisfaction and fostering long-term relationships for future business opportunities.
  • Successfully increased revenue by acquiring and securing new accounts, while also providing value-added services to existing clients.
  • Developed and refined client engagement strategies aligned with client expectations and best relationship management practices.
  • Implemented operational enhancements by updating customer service protocols and standards, leading to improved efficiencies.

Intern

Jaro Education
Mumbai
06.2019 - 07.2019
  • Leveraged deep understanding of the Education sector to effectively engage B2B clients and foster lasting partnerships.
  • Utilized data mining techniques to identify potential clients across various platforms, optimizing sales prospecting efforts.
  • Organized and executed events for special products, employing strategic event management to attract clients and drive sales.
  • Implemented social media marketing strategies to expand reach, resulting in increased leads.
  • Independently pitched products to clients, highlighting features to drive sales and secure partnerships.

Trainee

Institute of complete solutions
Jaipur
06.2015 - 07.2015
  • Trained in Visual Basic.
  • Proficient in identifying potential clients and pitching organizational solutions.

Intern

Niine
Gurgaon
02.2019
  • Conducted menstrual hygiene workshops in government schools.
  • Distributed hygiene products through multiple channels to ensure accessibility.

Education

MBA - International Business

Shri Ram College of Commerce
Delhi
06.2020

BCA - Computer And Information Sciences

Poornima University
Jaipur
07.2016

HSC - Science

Army Public School
Mumbai
04.2012

Skills

  • Key Account Management
  • B2B & B2C Sales
  • Client Acquisition
  • Leadership & Ownership Mindset
  • Account Metrics Management
  • Product and Service Knowledge
  • Relationship Building & Nurturing
  • Sales Acumen
  • Problem Solving & Escalation Management
  • Negotiation
  • Strategic Thinking
  • Client Focus
  • Proficiency in Microsoft Office & G-Suite
  • Basics of SQL
  • C
  • C
  • Java Script
  • Python

Accomplishments

  • Rewards and Recognition at Helloverify, 04/30/24, Consistently exceeded HR performance goals for 15 consecutive months, showcasing a strong track record in driving employee satisfaction and operational excellence., Successfully revitalized employee engagement initiatives, transforming underperforming teams into highly motivated and productive groups, resulting in a significant increase in overall team performance and retention., Noida, Uttar Pradesh, India
  • Kurukshetra Genesis 2018, 09/30/18, Secured Second place by presenting comprehensive strategies for IKEA's market entry and expansion in India, showcasing innovative approaches and actionable recommendations., Delhi, Delhi, India
  • Great Debate by British High Commission, 08/31/17, Second Runner-Up, Jaipur, Rajasthan, India

Hobbies and Interests

  • Basketball
  • Theatre

Timeline

Inside Sales Specialist

Masters' Union
05.2024 - Current

Assistant Manager

Helloverify
08.2020 - 04.2024

Intern

Jaro Education
06.2019 - 07.2019

Intern

Niine
02.2019

Trainee

Institute of complete solutions
06.2015 - 07.2015

MBA - International Business

Shri Ram College of Commerce

BCA - Computer And Information Sciences

Poornima University

HSC - Science

Army Public School

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