RAHUL BISHT
New Delhi
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Fraud Analyst
American Express/ Accertify
Gurgoan
04.2022 - Current
- Conducted an accurate analysis of fraud claims to make informed decisions on approvals or declines through systematic evaluation.
- Performed precise evaluations of fraud claims, ensuring sound decisions on approvals or declines based on thorough analysis.
- Executed detailed assessments of fraud claims, making well-founded decisions to approve or decline through comprehensive analysis.
- Provided training and guidance on best practices in fraud detection and prevention.
- Participated in the development of fraud risk management policies and procedures, ensuring comprehensive coverage.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Assessed customer and client data to detect potential fraud risks.
- Trained new analysts on fraud detection tools, techniques, and best practices, fostering a knowledgeable team environment.
- Monitored real-time queues and analysed high-risk transactions from specified points of sale within business portfolio.
OPERATIONS SERVICE SPECIALIST
Prometric Testing Private limited
Gurgoan
10.2020 - 04.2022
- Helped management create successful, customer-oriented environment with low complaint levels and high service quality
- Handled client queries regarding global test centers for Prometric, ensuring timely and accurate responses
- Reviewed and resolved client inquiries while simultaneously managing candidate interactions
- Addressed and resolved client and candidate queries related to Prometric test centers worldwide
BUSINESS DEVELOPMENT ASSOCIATE
WNS Global services Private Limited
Gurgoan
10.2019 - 10.2020
- Addressed customer questions and concerns regarding products and services
- Identified customer needs by asking questions and advising on best solutions
- Collaborated with Google as a business development specialist to onboard new clients onto the Google platform
- Developed and implemented marketing strategies for clients, leveraging knowledge from Google-sponsored digital marketing courses
- Utilized foundational knowledge of Google Ads to enhance client marketing campaigns and drive business growth
Education
MBA - Marketing
Annamalai University
New Delhi05-2022
Bachelor of Arts - English Literature
Ambedkar University Delhi
New Delhi05.2018
Skills
- Transaction review
- Account information review
- Data analysis
- Risk level determination
- Fraud patterns
- Transaction analysis
- Transaction monitoring
- Activity monitoring
- VIP customer support
- Procedure review
- Telephone and email etiquette
- Fraud identification
- Fraud prevention
- Call management
Timeline
Fraud Analyst
American Express/ Accertify
04.2022 - Current
OPERATIONS SERVICE SPECIALIST
Prometric Testing Private limited
10.2020 - 04.2022
BUSINESS DEVELOPMENT ASSOCIATE
WNS Global services Private Limited
10.2019 - 10.2020
MBA - Marketing
Annamalai University
Bachelor of Arts - English Literature
Ambedkar University Delhi
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